Address: 1001 S Jefferson Ave, Cookeville, TN 38501, USA
Phone: +19315281010
Sunday: 5AM–11PM
Monday: 5AM–11PM
Tuesday: 5AM–11PM
Wednesday: 5AM–11PM
Thursday: 5AM–11PM
Friday: 5AM–12AM
Saturday: 5AM–12AM
Daniel Barton
Came through the drive through with my mobile app to get a free happy meal with my points at 3:48 yesterday, only to be told I had to pay.. so I pull around & go inside because it still took my points. I spent 5 minutes at the counter while 3 employees read a 3 sentence error message. After they were done sounding it out they told me they would make it & have it right now. Mind you it’s 93 degrees outside & they’re in no hurry to get me & my family on our way. there were less then a handful of ppl in the dinning room & 2 cars in the drive through.. After seeing the unorganized sloppy condition they kept their store in, I was starting to realize that this was could be more then just a app error.. we left at 4:22 & went to Wendy’s & got a kids meal in under 5 minutes. Imagine that.. Update: I called McDonald’s to see why it took my points & still has my order up on my app. I called the manager & instead of apologizing & giving me some kind of compensation.. he made up excuses! Ive spent hundreds at this place & they were literally fighting me over happy meal I had to spend 60 dollars to earn.. I told him I still spent 22 minutes there. I told him to keep his happy meal & I would review them accordingly. I gave them a second chance to recover & this is how they do their business. I don’t know the managers name, but he had a rainbow tattoo on his neck.
Allan H.
They are quick for the most part. The service has been getting better than before. We like the iced caramel mocha drink.
Ashalee Hindman (Ash)
Should get a new menu board, seems like the speakers are so bad the employees can hardly hear you putting in your order. Morning time and lunch time are the worst times of the day for they are normally really busy so lines move slow. Nonetheless, the employees are professional, the establishment when I visit is clean and it’s a fast, cheap go to for dinner.
Melanie Jokela
Recieved really old fries. Mentioned to an employee and he gave attitude. Told the manager and she gave an even worse attitude. She replaced the fries but they were just as old as the first batch! When we spoke to her again she tried to argue that they were guaranteed fresh. When we emphasized they were still not fresh she grabbed the fries from my hand and threw them into the trash and finally made a fresh batch. Never seen such a foul attitude from a Mcd before.
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Typical
I'm not sure as we live in Mt. Juliet, Tennessee!
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