Address: 708 E Rollins Rd, Round Lake Beach, IL 60073, USA
Phone: +12247575152
Sunday: 11AM–12AM
Monday: 11AM–12AM
Tuesday: 11AM–12AM
Wednesday: 11AM–12AM
Thursday: 11AM–12AM
Friday: 11AM–12AM
Saturday: 11AM–12AM
Tommy D
Reading all the reviews of messing up orders-driving back and then messing up orders again as well as how rude the employees are is sadly very accurate. I believe there are newer owners/management but I couldn't tell you. All I know is they forgot something. YES the person picking up should double check but respectfully when they are rushing you out of the way with 2 big bags tied and sealed...it is difficult/not OUR job to do so. But mistakes happen. Rudeness happens here too bigtime.
Raymond Edwards
Had a terrible experience. They handed me the wrong order and I didn't check till I got 20 minutes away to my house. So I drove back(another 20 minutes) to get my order correct and I don't know if the person who I talked to was manager or anything but he was a older gentlemen and argued the entire time with me. I ended up leaving, no refund, no food, and I was extremely mad. I never write any bad reviews because I know customer service is hard, as I am a barista. But no matter what you should always be respectful and understanding to the customers situation. The bathrooms were also completely dirty and seemed like they haven't been cleaned in weeks. Do not recommend going here.
Ray Nutter
The store was packed up so wouldn't let you sit down. I ordered my food and was expecting hot fried since they were making them on the spot. They severely undercooked the fries so they were soggy. The bathroom was disgusting I almost went back and asked for my money back when I saw the bathroom but I love Wingstop so I didn't. Big mistake. I want to sit because I was gonna have to eat in my car. I went to grab my phone and was on a call. I grabbed the food immediately when it was ready. Excited to drive to a park and eat in my car since I couldn't eat in store. I arrive at park with no napkins, which I would have checked but they sealed up the bag and figured Wingstop wouldn't do that to people eating in your car. Fries were nasty wings were fine but it left a nasty taste in my mouth and not sure I will go to any Wingstop in the future which sucks.
stephanie Nilles
We had never had Wingstop before and I doordashed it! They are really amazing I recommend all flats and extra crispy because they were still amazingly tender inside but beware of the Louisiana voodoo fries they hold true to their name and they were delicious! Next I'll be trying the five stop I believe it's at the same location!
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