Best Buy

Category: Electronics store

Address: 210 Ken Pratt Blvd, Longmont, CO 80501, USA

Phone: +13034855939

Opening hours

Sunday: 11AM–7PM

Monday: 10AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Bryce Cummings

Jul 26, 2022

After standing in line for over 20 minutes due to the fact that they had only a single cashier working. I handed the cashier the sheet of paper which was a place holder for the actual item. Meaning they would have to get the it out of a locked area. The shelf that I chose this place marker off of had over 5 of these place parkers. When it was finally my turn to be helped, all the employed said was that "they were out of stock". I asked why they would have the sheets on the shelf for an item they don't have in stocks and I got a rude "I don't know". I will never come back to this best buy again! This is bad business!!

Brandon Lutz

Jul 10, 2022

The customer support is probably good if you have an account and purchase lots of electronics and need service, but I did not have good experience. Called simply to ask a question about getting a type-write fixed, yes. I was transferred three times, each new person asking me if I had an account and if I wanted to create one, then when I was finally about to speak with a tech, the call was dropped.

Paul Vanderveen

Jun 30, 2022

I have always like getting my electronics at Best Buy, and I love their electronics recycling feature. I recently purchased a TV, sound bar, and TV cabinet. The TV and sound bar arrived as promised, but the cabinet turned into a fiasco. This was an 'open box' item that was in stock in the store 3 miles from my home. They said delivery was free in 3 days, and it was kind of heavy and large, so I decided to go with delivery. On the first attempt the delivery window came and went with no calls or emails from them. I called and was told it wouldn't be delivered that day. They rescheduled for a WEEK later. The next week the same thing happened. No calls, no notifications, and then they said it would be another week. This is on an item that had been IN STOCK IN THE STORE. Both weeks I made sure someone would be home during the 6 HOUR delivery block they gave me. There was no attempt to make this right. I cancelled the order, and I'm very displeased with the service and the lack of response from Best Buy other than "you'll just have to wait another week". Totally unacceptable customer service.

CJ Willis

Jun 1, 2022

Generally speaking, it's a fine store. I've always had good experiences with all the staff, and bought my current laptop from there last year, which I'm quite happy with. I find their selection of Samsung phone accessories pretty lacking, though.

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Questions & Answers

Why don’t you answer your phone? I can’t reach a human no matter which extension I try. So lame...

Nicolo Rallo | Feb 25, 2019
Matt Swedenburg | Feb 26, 2019

Thats unfortunately an everyday thing at this locatiom, either that or they put you on hold and hang up on you.

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Can you guys fix my Xbox one s?

Caleb Gafner | Feb 25, 2018
merasane | Feb 26, 2018

Unfortunately, we can not due to not having the license to do hardware fixes. With the geek squad protection though, we can get it replaced for you and help you with the steps of not losing your save files. In this case, our manufacturer warranty should help you here. Give Microsoft a call and through your consoles serial number, they can see if they can do repairs for you directly.

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Tried calling on the phone but I just get put on eternal hold ?

Julieanna D | Feb 25, 2020
Laura Lawson | Feb 26, 2020

I blame the management.

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can you fix an apple computer

Debbie Ball | Feb 25, 2018
Benjamin Luke | Feb 26, 2018

It mostly depends on the problem but if you take your computer to the geek squad desk and tell them what your problem is they should be able to help

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I'm looking for a 32" to 42" wall mountable tv that is Wi-Fi capable. What do I look for on your web site indicating Wi-Fi?

K | Feb 25, 2018
E P | Feb 26, 2018

Check for "Smart TVs" in the website search engine. It should show you categories by size after that. Almost all smart TVs can be wall mounted. The mount is purchased separately, however, and they come in several different types. You will need to decide whether you want it fixed flat to the wall, able to tilt, or able to come away from the wall at various angles.

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how or do I go to see if my package is being delivered it was supposed to be at my home today

tonya woods | Jan 25, 2021
Tym Bruggeman | Jan 26, 2021

You should get an email confirmation, or call and have your order number ready.

Are you still accepting CPU's and other computer accessories for recycle?

Karen Miller | Dec 26, 2020
add marx | Dec 27, 2020

Yup

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Can we recycle a TV

Grant Gurnee | Feb 25, 2020
Scott Arends | Feb 26, 2020

yes, they accept 2 electronic items to recycle per day

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Does best buy have the iphone 7 plus in stores?

tenchoe nails | Feb 25, 2020
Susan Abenilla-Brown | Feb 26, 2020

I don't think so. They generally carry the newest model

I cannot get the LG super multi blade ultra slime writer to function in any way other than playig dvds. is there software i should be getting? I ahve a MAC

Joyce Moore | Feb 25, 2020
chris cumrine | Feb 26, 2020

Depends on what your trying to do... and what software is on your mac. If you're trying to burn videos here's a tutorial using "imovie". If you already have the video file and not using imovie, there's a brief explanation on how to use "finder" to burn onto your dvd. https://m.wikihow.com/Export-iMovie-Project-to-DVD Hope that helps. This article is good for explaining some basics I think you'll need to understand.

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Do you repair Fitbit watches?

Steven R Morris | Feb 25, 2020
Susan Abenilla-Brown | Feb 26, 2020

You should call the store

I want to use an electronic photo frame at a picnic for a family reunion. There's no plug in nearby. Is there a portable power supply I can plug it into?

Duane Troxel | Feb 25, 2020
Steve Sauerberg | Feb 26, 2020

Look for a frame that has an internal battery. Most frames will run on AC power, but there are a few that can run on their own battery or possibly a 5v USB source.

do you recycle used electronics and if so is there any fee?

Rick Alexander | Feb 25, 2020
Marwan K | Feb 26, 2020

Yes and yes. Good luck. Stop by or call.

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your website says they recycle tvs smaller than 32", do you recycle 32 inchers?

Susan Watson | Feb 25, 2019
Christopher Gardner | Feb 26, 2019

Yeah..theyll do it..Just not larger than 32😊

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Do they give international warenty on samsung

sourav dutta | Feb 25, 2019
Crystal Ulander | Feb 26, 2019

I believe they do offer that. I didn't purchase because my phones only last 2 years anyway.

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Do you ever answer the phone?

Kim Logan | Feb 25, 2018
Ryan Bartusek | Feb 26, 2018

It half half they are really busy most of the time so it is hard for them to get to the phone but eventually you will get answered.

Printer for IPad?

A Google User | Feb 25, 2018
barbara jensen | Feb 26, 2018

Do not know

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Can I use MotoG5plus in India baught here in US on 4G ?

Bhagyashri Vaidya | Feb 25, 2018
Jenn N | Feb 26, 2018

From Motorola's website: 4G LTE (Cat 6) CDMA/EVDO Rev A UMTS/HSPA+ GSM/EDGE bands (by model) Moto G Plus - XT1687 CDMA (850, 850+,1900 MHz) GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz) UMTS/HSPA+ (850, 900, 1700, 1900, 2100 MHz) 4G LTE (B1, 2, 3, 4, 5, 7, 8, 12, 13, 17, 25, 26, 38, 41, 66) Band coverage varies by model, country, and carrier.

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Do they offer printing service there from a phone?

Rene White | Feb 25, 2018
Mark Bolles | Feb 26, 2018

They will sell a printer, but do not offer any printing services that I'm aware of.

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Does anyone EVER answer the phone

Tracy Lombardi | Sep 6, 2021
Matthew Maguire | Sep 7, 2021

I can never get through to the store on Ken Pratt in Longmont, CO either. I was told that after it rings so many times someone at a call center will answer. I was also told it is because they are short handed, you know, nobody wants to work.

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