Bank of the West

Jennifer Metzler

I would give it a zero if I could. Do never use their online banking to put a deposit in. They put a seven day hold on my paycheck I am a 20 year customer with the same paycheck that I’ve had for the last 12 years. They put a hold on it because I was overdrawn seven dollars that they let go through the transaction of 795 and then they charge me $35 for an overdraft fee. I will never use this bank again they shuffled me around for two hours to try to remove that hold which they were unable to do. This is the worst bank if I didn’t live in a small town I would never use this bank !!!

Mackenzie Morton

They’re only open 9-3 so you can’t go to the bank before or after work and closed on weekends. Their atm never works either and it’s the only one in town. Customer service is rude and unhelpful. I would never use this bank again

g wolfe

Perceptions and experiences clearly vary. We have had several accounts at this branch going back 17 years, including a business account. I rarely have to go to the counter but my wife does regularly and we have never had an issue with the staff. I will admit that the process of opening an account seems to be painfully slow but that appears to be a logistics problem. The last account we opened (9 years ago), I will note that the account manager was not personable, but she was also certainly not rude. Most important from our perspective is that the bank has been extremely diligent in identifying false charges and "hijacked" accounts. We use a large number of different vendors and at least twice a year have to get new debit cards and process paperwork to block fake charges. BOTW has been excellent at detecting these frauds and notifying us immediately. We have accounts at Wells Fargo and CitiBank as well as BOTW and have not found any of those big banks to be better. If anything Citi is less responsive and requires more diligence on our part to monitor our accounts. So all things being equal, I will take BOTW over the big banks.

Charlotte C.

Sometimes when your own bank doesn't have a branch anywhere nearby and you absolutely have to do something in person, not online, it's extremely difficult to get much flexibility or options when you don't have an account there. The employees were pretty flexible, when they realized the major problems we were having with something that is usually fairly straightforward. The extremely tight rules and restrictions were so ridiculous and though no one broke any of these rules, they offered a couple of interesting solutions that would ultimately get the job done. The fault lies with these ridiculous rules, not with the people who are just trying to do a good job and help people.