El Pollo Loco

Marty Melendrez

Good chicken 🐔 , Great service

Susan Bush

Delicious!

Myob Myob

They decided to close the dining room an hour early. They do this almost every night but there is no sign letting customers know this. I live across the street and decided to walk over there because I had been drinking and when I got there the door was locked. I had already paid online so I knocked on the door/window. A woman came and yelled through the window, "The dining room is closed. You have to go through the drive-thru." I tried explaining that I had already ordered online and paid but she just shook her head "no" and walked away. I knocked on the window again and she finally came over and opened the door a tiny bit, peeked her head through the gap and said, very rudely, "I told you you'll have to go through the drive-thru!" Again, I tried to explain that I already paid online, live across the street and walked over to pick up my food. She sighed, rolled her eyes, and said, "Fine. What's the name on the order?" I gave her my name and asked for some lemons and two roja sauces with my order. As I was asking for the lemons/sauce she closed the door before I could finish asking. When she came back and shoved the bag of food into my chest I asked if she had included the roja sauce since that was the main reason I wanted El Pollo Loco; the spicy roja sauce is so delicious! She said, "The salsa's in the bag," and shut the door quickly. Of course, there was no roja sauce in the bag, and no lemons, just avocado sauce and the chunky, mild red salsa (pico de gallo maybe?). I have had many issues with the employees here over the years. Rude, unprofessional attitudes seem to be commonplace amongst the staff here. The only reason I kept going back is because I can literally see it from my apartment so it's a short walk. However, I have decided that I will never return to El Pollo Loco if this is how they train their employees to behave. Seriously, the management here needs to get their act together.

Robert Tyminski

When in a hurry, come to Loco and you won't sacrifice taste or quality. Always busy and wait time are reasonable-they move fast.