Lowe's Home Improvement

D R

This is the most inefficient Lowes store I’ve ever seen. I had placed 2 online orders for store pickup, the ups tracking clearly shows items were delivered to store, but they cannot update the order ready for pickup after a week and would not even bother to let me know about the delay. I went to store to find out why is the delay, they said the item has to be staged, and went back to find it, made me wait for 1.5 hours and when I checked when can I get my order, they came back and said they have not received it. It’s plain lie, as both UPS tracking shows item delivered to little elm store along with the proof of delivery and timestamp. I needed those items for my roof , and they cannot wait another day as the contractor is waiting. It was supposed to be ready for pickup a week ago, horrible customer service experience . Will never visit this store again. Bye bye lowes. We have a brand new HomeDepot near by 2) I wanted to buy 8ft cedar fence pickets, app shows they are available in store, but couldn’t find it in the aisle marked by the app.. and as usual the store associates don’t have a clue where they are

Sheri H

Awesome Customer Service!! Steve in lumber was extremely helpful and spent a lot of time and energy digging to find the best 2 x 4's available for me and then helped me load them onto the cart and into my truck, another very kind gentleman with a beard and glasses (who actually works in electrical) located a large cart for me and loaded my door trim onto it for me (even though it wasn't even in his department), a very kind woman helped me in the door knobs department, the ladies at Customer Service were also very friendly and helpful, and the woman in lumber at the checkout was so cheerful and we had a good laugh together!! The Wednesday night crew are fantastic!!

Elder “El no contactado” Ayala

Good attention there is variety there is variety

Vady Kaiser

First off they give an entire day to deliver a fridge.deliver y guys unhinged the front door and left it unhinged water line leaking salesman says borrow a neighbor fridge They can't help me When I bought nfm they didn't have to unhinged my door Never gonna buy anything