Shoe Dept.

Category: Shoe store

Address: 515 Sampson Dr Wm S/C, Ste 701, Macedon, NY 14502, USA

Phone: +13159862046

Opening hours

Sunday: 11AM–5PM

Monday: 10AM–6PM

Tuesday: 10AM–6PM

Wednesday: 10AM–6PM

Thursday: 10AM–6PM

Friday: 10AM–6PM

Saturday: 10AM–6PM

Reviews

Matt Morningstar

Aug 29, 2022

Absolutely horrible place to buy shoes, return policy is a joke, they saw one tiny rock and refused to return

Nancy McGurk

Jun 17, 2022

Just bought 2 pairs of shoes for my grandson..Zack was so kind friendly and helpful to me! I recommend going there and supporting his awesome job! Thank you Zack!!

MoMo Meditation

Apr 27, 2022

All of the people who work at this location are SO Nice and Super helpful!!! I haven't come across a mean or unhelpful employee yet!!! And that's saying something for sure:) Especially in today's day and age when everyone is out for themselves or disrespectful to employees and the general population. I'm so glad this store is still standing through the COVID 19 pandemic, when so many of the stores in the Mall have closed. So sad to see good stores closing their doors!!! I hope this location stays open for many, many, many, more years to come. A family favorite for sure!!! My husband and I enjoyed shopping here back when we first starting dating etc. Now, we love coming and getting shoes here for our three children too! My youngest is still a baby but when older; I know we'll be buying shoes here too! There is an Alters in Canandaigua where I used to shop alot. Great store but smaller location with less sale product. I still love this store bc I used to go here alot with my Mom as a kid on up through a young adult. I just choose to go to the Victor location bc it's closer to my House. But I would recommend both locations and this Shoe / Company. Altiers/Shoe Depo have fantastic buys and something literally every one in the family can find and love. :) . Which as a parent; makes my life Soooo much easier when I don't have to go to several different stores to find shoes or the right sizes etc. Especially with the prices of gas! Who can afford to. And you can call and check with some of these places but they won't answer the phone! Altiers Shoe Depo always answer their phones and offer help or solutions. Like, when I called and asked about a specific shoe/boot that they carried and asked if they had my size. And they did! And the nice Lady employee set it aside for me! Great customer service!!! :)

Booby Baby

Mar 29, 2022

I have purchased a number of shoes on sale from this store. The clerks have been very friendly and helpful.

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Questions & Answers

Where is my refund?

Shoe Dept. | Aug 25, 2022
Shoe Dept. | Aug 25, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. | Aug 25, 2022
Shoe Dept. | Aug 25, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. | Aug 25, 2022
Shoe Dept. | Aug 25, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

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