The Gem Lab - Jewelry & Custom Design

Category: Jewelry appraiser

Address: 4098 W Henrietta Rd, Rochester, NY 14623, USA

Phone: +15853593900

Opening hours

Sunday: Closed

Monday: Closed

Tuesday: 10AM–7PM

Wednesday: 10AM–6PM

Thursday: 10AM–7PM

Friday: 10AM–6PM

Saturday: 10AM–3PM

Reviews

Roben Isaac

Aug 30, 2022

I brought in my engagement ring and my mothers wedding bands to be reset together. I had no idea what I wanted. Eve took so much time with my husband and I helping me find something that would work with two different styles and sizes of diamonds. She also helped us pick out a style for another ring with my kids birthstones. I picked them up today and they are absolutely breathtaking! Liz the designer did an amazing job and they turned out even better than I could have hoped for!! I could not be more happy!! Thanks to Eve and Liz again for all their help and care. Roben Isaac

Marisa Leitner

Aug 15, 2022

The Gem Lab was wonderful with the adjustment of my ring and re - creating my wedding band when one of the diamonds was lost. They made it look like new and it fits even better than before.

Elizabeth Gimeli

Aug 9, 2022

Absolutely best in class service and display of so many beautiful pieces of jewelry and stones! Repaired a ring with in minutes and graciously took care of everyone as they entered immediately. You can tell they respect the family history of their business and value the clients who helped build them. Stop in you will be glad you did! Congratulations on such an outstanding business!

Tamara Shakarjian

Aug 9, 2022

My engagement ring is a 100 year old estate piece. I recently moved back to Rochester and needed to find a jeweler to repair the setting. There are various jewelers in the area with good reputations but, when I saw that the Cassarino family owned The Gem Lab, I had to choose them. I went to school (K-12) with two of the Cassarino children. Paul, the current owner, was a year older than me. Knowing what kind of a person he was growing up, I felt fully confident that he is trustworthy and that his skill level and sense of style would be outstanding. Besides having the repairs made to the setting, we followed Paul’s suggestion that we bond the wedding band to the engagement ring to prevent damage to the setting. After the cleaning, repairs and rhodium plating to both rings, the set looks great. The engagement ring is absolutely stunning and my husband and I can’t stop looking at it – the transformation is amazing! Thank you, Paul! The Gem Lab will continue to be our jeweler of choice.

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Questions & Answers

Do you do rough gemstone appraisals?

Liv | Sep 24, 2020
The Gem Lab - Jewelry & Custom Design | Sep 24, 2020

Sorry, no.

I have a charm that I am seeking to have recreated in gold & silver...is this possible?

Deedra J McKnight | Sep 25, 2019
Carol Kaiser | Sep 25, 2019

they can do anything for the right price

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are you able to cut off a ring that is too tight??

Lynn Burden | Sep 25, 2018
The Gem Lab - Jewelry & Custom Design | Sep 25, 2018

Yes, stop by today. We are open until 3PM on July 3. There is no charge to cut off the ring. Any charges would apply to repairing the ring, if you want to.

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