Fiery Crab Juicy Seafood

Noni S

Secret Shopper Review: If I could give this place a negative star for poor service I would. If you are ordering "To Go" and use to your food being ready at time of arrival do not expect that service at this establishment. The only reason I gave this business a 1 Star is because of the server and the cashier. I watched the server clean tables and coordinate between new tables. Her service alone I would rate as a 5. If you are dining in you will be in good hands with her. The cashier does a good job managing customers. I gave her an attitude to see how she would deviate and I would give a 5 star for how she remained calm and provided assurance. Now, here is the Con: When asked why the food takes so long I was advised because the kitchen does not start making the food until you arrive. Typically how "To Go" food works you order and expect your food to be done with a reasonable amount of time. I placed an order at 7:00pm and arrived at this business at 8:49pm. The kitchen JUST STARTED making to go orders. I am unclear as to the purpose of making any customer wait over 2 hours but it's a terrible strategy to keep returning customers and really to earn more revenue in general. If an order is placed and is complete a phone call should be given to the customer to advise this, not just waiting until they arrive to make there wait longer. Keep in mind there was less then 7 people dining in. Unfortunately, I am not sure who owns this business (as of yet) but they should probably stop in and check on there kitchen staff or hire better ones who value customers. There was guy who sat at the booth upon entering who I assumed went in the back to help but upon watching him he went in the back to talk on the phone. Sad part about this is the food is good but we live in a day and age where if the customer doesn't feel valued for time or money then the money will not be given. I truly hope the owner reads this review thoroughly and provides some sort of guidance to the terrible service given. This place could be slammed but the service is just extremely bad. The 1 Star was given for the server working extremely hard and the cashier/bartender doing her job well. Besides these 2 positives everything about this experience was bad. This review will be submitted to corporate for review. Best of Luck to this business!

L P

Firey Crab was recommended for us to try this place. This place wasn't busy went we can in. It was raining hard outside and it was a cold day. We got seated really and our waitress was really friendly. We had 5 of us dining in. We ordered Fried Pickles, Shrimp Fried Rice, Fried Jumbo Shrimp Basket, Fried Flounder Baskets, 2 Orders Hard Boiled Eggs, and Snow Crab Legs mixed Seasoning mild. The Fried Pickles, Fried Shrimp, Eggs, and Crab Legs was really good. The Fried fish was okay. What really was a waste was the shrimp fried rice. That was disappointing! The rice was so hard. I couldn't eat it. I should've said something but I figure just put it in the reviews. I most likely would try this place again when we come on vacation again.

Crystal Hall -Strain

We have ate here several times and it has always been spot on but not last night, we ordered the house platter which was 98.00. It has always been worth it but they left out a pound of sausage and the eggs. We asked for a manager and got …

Stevi Whitaker (Stevi)

Some of the BEST we've ever had. Our waitress was great! And everyone staffed there was super nice! We will DEFINITELY be back!!