Holiday Inn Express & Suites Howell, an IHG Hotel

Ruth Lawrence

The first room smelled really bad. We let the front desk know and they moved us to another room which was better however the room card they gave us did not open the room so we had to fix that issue. The pancake machine was out so I let them know. They fooled around with it for a while then said it was fixed to which it produced a 2” pancake, so, I told them again this time they took it to the kitchen for about 5 minutes and put it back together to which I got a 3” pancake. When asked if she had more pancake mix she said yes but never bothered to get it. When trying to get enough mix to come out for the pancake, I was standing at the corner ( not in front of or in the way of the machine) instead of being courteous and walking around me (the customer) she stands there and asks to be excused. A few minutes later another worker asks me if it’s working to which I replied “I don’t know” (because a pancake had not came out yet) and he says “well, can’t you look?” I would not recommend this motel. We have stayed in many of them across the states but will not be staying in this one again.

U.M.

I like staying at the HIE in Howell. It's relatively new and in good condition. My biggest complaint these days is the lack of full housekeeping services. Like daily exchange of towels, emptying trash, and making beds. I've faithfully continued to stay at HEI properties during the pandemic and have accepted the lack of service while continuing to pay the same rates. Now I'm being told the property can't find enough people to fill the housekeeping duties so everything is the same, just no masks. Maybe it's time to start paying the IHG members for their willingness to sacrifice the basic amenities by awarding daily point rewards (not just the standard amenity points) in exchange for the lack of daily housekeeping activities? I mean if I have to exchange my own towels, empty my trash, make my bed, etc. over a multi-day stay, I should get something back in return, no? The printer in the business area for guests was out of toner and had been for 3+ weeks according to staff. Last day I was there they had no cinnamon rolls on the breakfast bar. That's inexcusable! ;-)

.Joe.

I understand the desire to save the planet, and I am willing to forgo showering with bar soap, but the canisters of shower soap need to be filled. The shower soap ran out after the first day in the room. This is a pet peeve of mine not just for this hotel but others that have this set up. You cannot see into the containers to notice they need to be filled therefore it becomes the responsibility of housekeeping to insure that they are filled. Obviously this is not happening at your hotel. I hope you do better next time or put bar soap in the shower.

kimberly ramik

Nice place, right off freeway (this is why location rating lowered). Can hear traffic, but not too bad. Staff is super nice, friendly, and laid back. Rooms are clean, some detail to length of dark out shades would be nice room 105.