Crunch Fitness - Melbourne

Turki Mohammed

All u need, try to avoid the busy period

Julia Sampson

Good gym but the music is about 5 decibels louder than the limit for an indoor concert

Kay Fernandez

I signed up for crunch fitness personal training program in May 2022. I chose to pay for my personal training in full as I wanted to avoid having to keep up with payment. I chose to do my personal training for only a three month period. I had two sessions left of my training when I noticed I had $196 taken out of my account from Crunch fitness. When I called Crunch fitness to inquire as to why this was done they asked me to contact my personal trainer, and I did. She agreed and recalled that I did the paid in full at the beginning of my personal training sessions. She said she would contact the personal training manager (Jesse Armstrong) and get back to me. When she got back to me she assured me he would take care of it. After a week of trying to have the manager contact me via phone directly as we had opposite work schedules, I finally got to the gym early enough to catch him while he was there. He apologized for the issue and said there was not going to be any future payments taken out again and made me feel confident that the payments were stopped. I was ok with that but I still asked him why that additional payment was taken out and that if I could have my money refunded. He essentially told me that my card was already charged and that even though I made it prominent I wanted to pay in full at the beginning, which I did, he informed me that “the system” was set up so that it takes out a certain number of recurrent payments. I was confused because there was never any “recurrence”, it was all paid at the beginning. He insisted that the money could not be refunded and that I needed to take the extra 4 personal training sessions. I made him aware that I did not want this and he kept repeating the same thing back. When I asked him who above him I could speak to about this issue he stated that he only speaks to his boss via email and that only he and very “particular” people were able to have his boss email? The most frustrating part though was this morning when I checked my bank account and noticed they AGAIN took out $196 from my account. I contacted the gym this morning at 10:57 a.m. and asked if the manager was available I was told he was with a client and that they would ask him to reach back out to me. I didn’t hear from him all day. It’s just very annoying to be in the middle of this situation and not know who to go to because not even the manager cares to help with a resolution.

Jannette Rosario

Nice and clean