Urban Exchange

Category: Consignment shop

Address: 926 Fulton St E, Grand Rapids, MI 49503, USA

Phone: +16168890947

Opening hours

Sunday: Closed

Monday: Closed

Tuesday: 12–5PM

Wednesday: 12–5PM

Thursday: 12–5PM

Friday: 12–5PM

Saturday: 12–5PM

Reviews

Carol Kang

Mar 4, 2022

First time consigner and they took nearly everything I brought in to sell! The owner is very friendly and attentive. This place has some hidden treasures!

Rachel Horton

Oct 13, 2021

Amazing selection. Great pieces- a bit pricier but worth it.

Jenna Happach

Jul 15, 2021

Staff was friendly, shop was well organized, but I thought some items were overpriced, like a Old Navy jumpsuit for $25. Minimal options for plus size or anything over a size 10Hi Jenna, Thank you so much for your feedback! I will pass along to the staff. I was floored to hear that an Old Navy jumpsuit was in our inventory (we generally do not take Old Navy), let alone priced at $25. (Woah.) So I did some digging this morning to correct the pricing, per your feedback, and found we only have 1 Old Navy item in our inventory (the marigold jumpsuit you tried on Saturday?) and it's priced at $18.99, not $25. $18.99 still seems a bit high for that item, admittedly, but upon inspection I noticed it is new condition and stinkin' cute. I'm thinking whoever priced this item considered the "market value" of this type of item, (we cannot keep jumpers in stock right now). Nevertheless, we will review our pricing strategy as a team to make sure we continue to uphold standard industry pricing of 25-40% of retail prices (+ new items with or without tags are priced up to 50% of retail prices). I certainly hope you will give us another try...we strive for competitive pricing, run aggressive markdowns/promos, while still honoring our consignors' original investments in their retail goods. Pricing is a delicate balance in the consignment industry and we appreciate the opportunity to provide more detailed information on our strategy. And yes, I would agree that there are limited options for any sizes over 10. We are always eager (desperate even) to receive sizes 10+ & L/XL. We have historically struggled to represent 10+ in an appropriate ratio to the other sizes. If you have those sizes to get rid of we'd love to display them for you! Again, we appreciate the feedback and opportunity to publicly share our processes and strategies. Best, Stephanie Johnson

Beth Ann Larsen Pobojewski

Jun 15, 2021

Stephanie at Urban Exchange was like meeting your sister and new best friend. Though she takes clothing by appointment, so I had to make an appointment, she made my trip VERY worth while. The other customers shopping at the time were as …Thank. you, Beth Ann! We are thankful you chose us to shop and consign with.

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Questions & Answers

Hi!! Is there on site parking?

Meg Webber | Feb 10, 2020
Urban Exchange (Owner) | Feb 11, 2020

We don't have a parking lot unfortunately. There is plenty of street parking on Fulton which is free on the weekends and spots in the surrounding neighborhood. Our neighborhood is very walk-able with lots of other awesome shops! We hope to see you soon!

What are the Covid safety practices like here?

People are asking | Apr 15, 2021
Urban Exchange (Owner) | Apr 16, 2021

To keep you safe we.... 🗓 accept appointments for Drop-offs and Pick-ups to limit number of people in the store. 🔥 sterilize hangers and fitting room after each try-on session. 👯‍♂️👯‍♂️ limit the number of customers in the store at one time. 😷 require face coverings (nose and mouth must be covered). ➡️⬅️ request shoppers and employees to maintain six feet of distance from one another. 🛡 install a plexi-shield at cashwrap area and execute contactless checkout. clean and sanitize regularly high-touch areas like fitting rooms, credit-card machines, keypads, counters, and other surfaces. 🖐 offer hand sanitizer or sink area to wash hands thoroughly. 👚 request shoppers to be mindful and limit the handling of product. 👩🏻 limit staffing and hours to the minimum number necessary to operate. 🤕 request customers and employees not to enter if they are or have recently been sick. Best, Steph

Do you purchase gently used clothes?

Brandi Williams | Feb 9, 2021
Urban Exchange (Owner) | Feb 10, 2021

Hi Brandi! Thank you for your inquiry. We offer a 60 day consignment program where you earn 40% of the selling price of your consigned items. At the end of the 60 day term you may claim any items that didn’t sell (if you’d like them back). Feel free to call the shop if you have any questions! 616.889.0947

Do you have any snowmobile gear available?

Christine Mund | Feb 9, 2021
Urban Exchange (Owner) | Feb 10, 2021

Hi Christine! Thank you for your inquiry. Unfortunately we do not have any snowmobile gear. Have you tried to call Switchback Gear Exchange? (they are a recreational equipment consignment shop) Good luck!

Do you buy all sizes of clothing? This information isn't available on the website.

Amanda | Feb 10, 2020
Urban Exchange (Owner) | Feb 11, 2020

We accept all sizes! We look for brands such as Madewell, J Crew, Banana Republic, Free People and Anthropologie labels.

Do u have any formal dresses?

Teresa Zlydaszyk | Feb 10, 2020
Urban Exchange (Owner) | Feb 11, 2020

We only have a few! We often refer people to Second Dance or Rosa's Closet for formal gowns.

Can u sale clothes here?

jinyu he | Feb 10, 2020
Urban Exchange (Owner) | Feb 11, 2020

Urban Exchange is a consignment shop. You can bring your clothing to us and we will determine what to sell it for. Once sold you will be given a percentage of the sale. Feel free to stop in for more information.

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