Address: 3149 28th St SE, Kentwood, MI 49512, USA
Phone: +16169401526
Sunday: 11AM–6PM
Monday: 10AM–9PM
Tuesday: 10AM–9PM
Wednesday: 10AM–9PM
Thursday: 10AM–9PM
Friday: 10AM–9PM
Saturday: 10AM–9PM
Laura Baumgras-Pearce
Like most places they're kinda hit, stuff not in stock. I wanted running shoes but they had very little in my size, as well as a new tent but they didn't have any for bike packing left, only heavy car camping tents. The people who work there know their stuff though. We'll probably be back.
Jack Mullane
I recently returned a gift that did not fit. The person at the register gave me a hard time about returning it and then insisted that I could only receive store credit despite having the original receipt. After showing that I had originally paid in cash and stating that I wanted cash for my return he rolled his eyes and gave me the cash. Upon getting home I realized that he had shorted me 15 dollars. REI has drastically gone down hill over the years and this particularly location has been garbage since it opened.
Amanda Bacon
I have to RAVE about the best Customer experience I have ever had!😀 My husband and I went in to get me sized for a backpack today. The stars aligned today as we were graced with Jim to assist us! The first thing I noticed was he asked my husband and I’s name, which was so incredibly personable and created a sense of trust right away. He was throughly confident, knowledgeable and patient in helping me find a good fit. Once we found the right backpack he spent another 10-15 minutes going over every detail and functionality of the backpack. Jim created a customer experience my husband and I will never get. It is evident that he takes pride in his job and goes way beyond what is expected. What a joy!!! Thank you Jim! We’ll be back again for more supplies and can only hope to have you assist us again!!😊
Matthew Curry
Nice store, lots of quality items. Shopped here in September for a week long hiking trip to Wyoming’s Medicine Bow mountain and Bierstadt Mountain in Colorado. I was able to get much of what I needed here. Quality name brands at a reasonable price. Lots of staff on hand to help.
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Hand sanitizer is available in the store. They limit the store occupancy number as well. Masks required
It is not, they will send an email update once more information is available.
I don't know if REI can help, but Kryptonite has this webpage for key replacements. https://shop.kryptonitelock.com/atpo_order_forms/order-keys.html?origin=en.html
At this location, a hot wax is $20, a hot wax with edging is $25.
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