REI

Category: Camping store

Address: 3149 28th St SE, Kentwood, MI 49512, USA

Phone: +16169401526

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 10AM–9PM

Thursday: 10AM–9PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Laura Baumgras-Pearce

Jul 17, 2022

Like most places they're kinda hit, stuff not in stock. I wanted running shoes but they had very little in my size, as well as a new tent but they didn't have any for bike packing left, only heavy car camping tents. The people who work there know their stuff though. We'll probably be back.

Jack Mullane

Jul 11, 2022

I recently returned a gift that did not fit. The person at the register gave me a hard time about returning it and then insisted that I could only receive store credit despite having the original receipt. After showing that I had originally paid in cash and stating that I wanted cash for my return he rolled his eyes and gave me the cash. Upon getting home I realized that he had shorted me 15 dollars. REI has drastically gone down hill over the years and this particularly location has been garbage since it opened.

Amanda Bacon

Mar 19, 2022

I have to RAVE about the best Customer experience I have ever had!😀 My husband and I went in to get me sized for a backpack today. The stars aligned today as we were graced with Jim to assist us! The first thing I noticed was he asked my husband and I’s name, which was so incredibly personable and created a sense of trust right away. He was throughly confident, knowledgeable and patient in helping me find a good fit. Once we found the right backpack he spent another 10-15 minutes going over every detail and functionality of the backpack. Jim created a customer experience my husband and I will never get. It is evident that he takes pride in his job and goes way beyond what is expected. What a joy!!! Thank you Jim! We’ll be back again for more supplies and can only hope to have you assist us again!!😊

Matthew Curry

Feb 4, 2022

Nice store, lots of quality items. Shopped here in September for a week long hiking trip to Wyoming’s Medicine Bow mountain and Bierstadt Mountain in Colorado. I was able to get much of what I needed here. Quality name brands at a reasonable price. Lots of staff on hand to help.

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Questions & Answers

Can a person use a ReiE gift certificate in the store?

Jill Hamilton | Apr 15, 2021
Dan Bircher | Apr 16, 2021

Should be able to

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What are the Covid safety practices like here?

People are asking | Apr 15, 2021
aaron balkema | Apr 16, 2021

Hand sanitizer is available in the store. They limit the store occupancy number as well. Masks required

I have a return I have been waiting to return, Is the store open for walk in yet?

Angela Swartz | Feb 9, 2021
Calvin Webb | Feb 10, 2021

It is not, they will send an email update once more information is available.

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Is the store open to the public?

Douglas Wilcox | Feb 9, 2021
Calvin Webb | Feb 10, 2021

Not yet, just curbside pickup on internet orders.

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I noticed during shut down, I have lost my key to Kryptonite bike lock. Would you be able to help...I would prefer purchasing a key instead of whole new locking system?

Tammy Beam | Feb 9, 2021
Ted Perry | Feb 10, 2021

I don't know if REI can help, but Kryptonite has this webpage for key replacements. https://shop.kryptonitelock.com/atpo_order_forms/order-keys.html?origin=en.html

How much does a ski tune up cost? (I am mainly interested in waxing, but also maybe edge sharpening)

Brad Patterson | Feb 9, 2021
Andrew Wood | Feb 10, 2021

At this location, a hot wax is $20, a hot wax with edging is $25.

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