Eyeglass Factory - Optical Store - Camarillo

Emma Smith

Have astigmatism and blurry vision for 40 years now and know how to handle glasses. Ordered new for reading and used an old frame. The lenses come scratched from this factory (see pict). My fault that I didn't use the new glasses right away and didn’t inspect them carefully (how I can inspect reading glasses without glasses?), but put them aside and went on vacation. Now it is too late to prove that lenses were scratched by person who install them. I am not a liar. I am really neat and cautious person. So be aware, bring a microscope and check it by yourself because their ‘visual inspection’ is failed which is not surprise with dim light inside their Camarillo facility. Very upset, will not come back.

Rodney Venzon

So during this covid19 pandemic this place was in compliance with all the necessary precautions given to keep a local business open. I Needed new glasses. Angie, the service representative was the only one working at the time and she was remarkable. She multitasked customer needs as they came in and fullfilled each order with such detail. I not only got one pair but 2 regular and 2 sunglasses. Knowing i was on a budget she took the time to show me ways to make my budget for these 4 pairs. During a time when cost is important due to budget and economy she made this work and satisfied me above and beyond. Thank you to Angie and the Eye Tech who was able to make my glasses with no issues. This Girl definitely needs a raise!

BO XU

Very good service! Recommend for my friend!

Grillin for Life

Update 12/8 - My only day off and I had so much to do. The frames cracked on my sunglasses, so I took advantage of the time to stop by to drop off for replacement. Unfortunately, the frames were no longer available. On the other hand, Steven went above and beyond to find the closest match and was able to transfer lenses with no modification. That was awesome. I was in and outta there in about 20 minutes. Still holding 5 stars !! I made an appointment for annual eye exam. Kathryn was very good at explaining each step and the results. When I decided on frames, Steven verified all my information while ensuring i had made all the right choices for each pair of glasses. His customer service was consistent as i witnessed the same attentiveness with the customers before me. I received a message that my glasses were ready and again, i was met with the same service with a smile from Angie. I was very happy with my visit and purchase.