Dollar Car Rental

Sara VG

Worst rental experience I’ve had. Set up through Expedia, I requested a specific return time and no information was given to us at the desk other than handing me keys and telling me where the car was. Nothing about payment or return time. I read the paperwork later since we didn’t receive any info and they had the incorrect return time. Worked with their online help chat and called the desk I picked up from and was told it would be an additional hourly charge to get the return time I had originally requested because they had that as an hourly extension. We did it because it is not worth our time to return the car and go with a different rental company but the cost for 5 hours of extension is more than I paid per day. I’ve rented cars in so many places for work and vacation but this is my first experience with Dollar. And will be my last for sure. Very frustrated with the service and lack of communication. The woman I spoke to in the phone was friendly but that’s all the positive I have to say about this company.

Kate Talamantez

Went to pick up my car at the reserved time and was told there were no cars and wouldn't be available for 2 hours. They took my number and never even called back! Luckily the gentleman next to Dollar, at Avis, promptly gave me a car at an even better rate. If you're looking to rent a car at the Santa Barbara airport, go to Avis!

The Frank Factor Show

The car we reserved was there and ready to go. The staff was friendly and helpful. I would definitely consider using their services again.

Alexis Gallo

I set a car reservation for 9am the other day. I called the number provided at 7am the morning of the ask if there was a car available to pick up sooner. First of all, it’s strange that it’s impossible to get in contact with the physical SB Airport Dollar instead of a call center in another country. The lady obviously had no idea whether they had the car or not and suggested showing up 15 mins early, which didn’t help me. I showed up at 11 to pick up the car and was told it wasn’t ready and to wait about 45mins for a call. I have never in my life had to wait for a rental car I reserved. I wish he would have told me this before swiping my credit card so I could have gone to any number of the other car rental places that were getting people in and out. I mean, Dollar is seriously the car rental version of Spirit Airlines, it’s trash. Needless to say, the rude customer service guy never called me so I went back up to the counter an hour later. He had no clue who I was. He ended up giving me a car that was just returned, not cleaned or checked out, and “the lady said the tank was full.” Well that lady lucked out because the tank was half full but I’d rather eat that than continue sitting and waiting to get my day started. Dollar is extremely unprofessional in their actions and in their customer service. I won’t make the mistake of choosing them again.