Tatton Baird

Savannah Park

Be careful, you may never get your hat! 3 months ago I was asked to pay $250.00 for my hat deposit. I was inappropriately charged twice, making a $500.00 deposit, which I wasn’t too concerned with at first. Since that time, I have made 10 separate attempts to contact Tatton Baird. Not one time have I received a phone call back. I have left 3 voice mails, sent two Instagram messages, texted the number it says to twice, and sent two different emails showing proof of payment. I have personally stopped by the store on 4 separate occasions during their “business hours” and they have been closed every time. I have never left a bad review for any company, but having paid $500.00 and never hearing back about fitting, or that it’s even being worked on is concerning and upsetting. UPDATE: I did get my credit card fraud department involved and was refunded my $500.00 nearly 5 months after my initial purchase. The owner was very nice but unfortunately the lack of communication and the inability to reach anyone left a bad taste and no confidence the hat would ever get done. Very good quality hats it seems, sad I didn't end up with one!

Jackson Carpenter

Super disappointed. I flew in from Austin on my birthday for an appointment here. My wife had set it up and told them she was buying plane tickets based on their availability. After their initial confirmation of the appointment, they were unreachable until I was standing outside of a locked and dark store at the appointed time. When I finally got ahold of someone, it turned out the owner (who my wife had spoken to) was out of the country and nobody else was available. All I got from Tatton Baird for my time and travels was a mealy-mouthed apology. Ultimately I was able to get in touch with another business - J W Hats - who fit in a same day appointment for me to have a custom hat made after hearing my story.

Jeffrey Dutcher

Had to call my credit card company to get my deposit back on my hat. I have called and left messages 4 times with no return call. Multiple text that were never returned as well. Over a month past when they said it would be done, which would have been fine if they would at least call me back. Disappointed it went this way as I was excited to get my first custom hat. They do great work on hats, too bad I won't have one now.

David Okelberry

Am old time hat shop