Firestone Complete Auto Care

Consuelo Corrales

I took a Toyota Corolla that presented no issues at all to the shop for oil change and preventive maintenance. Accepted all suggested services (oil, front disc brakes, rear brake pads, filters, wipers) and left with an invoice of almost $900 dollars after I signed for the Firestone Card which offers 50% off the first oil change. Later that day, I realized they didn't take off such discount and I had to go back to request the refund. I felt uncomfortable and asked if they had forgotten to do something else since the customer can't see many of the services being actually done. I left concerned. Fast forward TWO days later: out of the blue, my car brakes (no acceleration, shaking). I am able to make it to the shop and I am informed I am facing a $1,000 dollar repair for a totally new and unrelated problem (engine coils, spark plugs). I was advised to replace the four of them and not just the one that was broken in order to avoid the same problem three more times, which was likely to happen soon, according to them. I don't know anything about car mechanics, but I've got to be the most unlucky car owner in South Florida since I ended up with an expense of almost $2,000 dollars in a matter of three days for a car that was working perfectly well, has 70,000 thousand miles (8 years), is regularly serviced and is not a luxury vehicle. "Cars are like this", I was told. I had taken my car to the shop many times before and always thought they suggested more services than needed. Yet, never doubted the way they did business. After this experience, all I can say is I find what happened very suspicious. Trust is lost. Not coming back.

Raymond Doris

I had a blown out tire. Worst company to own Firestone tires.

Juan I

On 08/3/30 Brought my 4 new tires to be installed to this place. The first thing I told them was that my rims are black and needed to be careful not to scratch them, the man behind the counter named Raul, (nice guy by the way) told me "we do this all day" Guess what? when I went to pick up my car all of the rims had scratches al over the rims. Raul then called the guy who worked on the car and he came out with a wet towel trying to make the scratches disappear like magic. Well obviously the scratches did not disappear and they told me that they will take care of it, and that I will be receiving a phone call from someone to come and repair my rims. Still waiting for the call. These people are really irresponsible and not trustworthy, I submitted my claim with TIRE RACK since they had them on their web page and I thought that it was a plus, but NO. Hopefully TIRE RACK apologized for these clowns and will take actions on not recommending them in their web. Also balancing of tires was awful, car vibrates around 65 to 70 MPH. Stick to your dealer if you have a new car, don't waist your money and time with this unprofessional auto center.

Bert Mann

The air conditioning technician was extremely efficient and the air conditioner continues to work on these hot hot days