Address: 11898 Chase Plaza Dr, Cincinnati, OH 45240, USA
Phone: +15138511502
Sunday: 8AM–11PM
Monday: 6:30AM–11PM
Tuesday: 6:30AM–11PM
Wednesday: 6:30AM–11PM
Thursday: 6:30AM–11PM
Friday: 6:30AM–11PM
Saturday: 6:30AM–11PM
Maggie M
I ordered 2 combos both the double big bacon classic. I got old fries and the burgers were a single not double. Also, was missing the bacon. I can't stand this restaurant I paid $24 for these 2 combos, so I lost that money. If I could rate this Wendy zero stars I definitely would.
Theresa Xavier
Ordered online for in store pickup. I got there and the doors were locked. I went through the drive thru thinking this will be quick since there was only 2 cars in front of me, I waited for 10 minutes. Got to the cashier who told me to pull up. I waited for 20 minutes. While I waited I could see what looked like teenagers in the store running around and playing with nerf guns. If I hadn't already paid online I would have left. When they finally brought my food out there was no eye contact from the server and no apology for the wait. This was the worst customer service I have ever encountered. I will NEVER order from this Wendy's again.
Abigail Storm
Very slow with the workers goofing off. While they prioritized the drive thru. Waited 7 almost 10 mins before getting our food. While the drive through was empty. The workers were rude. The drink Machine was out of over half the flavors.
ashley summerlin
By far the worst employees. I was asked to pull into a parking space and wait for my food. This was a Tuesday night after 8 so why I had to pull in a parking spot for a 4 for 4 and grilled chicken sandwich is beyond me! I waited for 20 minutes and they never brought my food out. I went back through the drive thru and asked for a refund and the girl had a attitude. The worst customer service ever. I will be calling corporate regarding my experience. Definitely don't waste your time or money going to this location.
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Other day i ordered milk shake they massup my order .. not cool. Horrible customer service. These is. Kristal
That was an employee issue. They were suppose to serve intil two. So my advise is talk to management or call Corp.
They did the same thing everytime I went through their drive thru. It has to be bad management. I've requested manager followup on bad experiences at this location and they always drop the ball and never resolve the problem. You should avoid this location like I do.
Food was horrible and I was irritated due to the workers in the parking lot playing their car music so loud that the lady couldn't here my order and did I mention the food was horrible and management did absolutely nothing but said it one of them, I used to Love Popeyes Chicken until this horrible experience and I will never go back to that one again, heck I don't even want any Popeyes Chicken anymore or until things change.
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We use a timed press so that the accuracy of the wellness of the burger is fully cooked sorry again
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