Touchstone

Tim Byers

One would think that a residential treatment provider would have certified drug and alcohol counselors teaching classes based on the 12 steps. Not at Touchstone, they are comfortable with techs and clients teaching the classes the vast majority of the time. These techs are amazingly unprepared, and are most times simply winging it. They bill insurance companies for all costs and then try to make people sign up for food stamps so they can get extra funding. I asked why some of the people don't do this, and was told " some people can't because they have felony drug charges" Why do I have to spend extra money because I didn't have a felony? And ifedicaid and food stamps are paying the bull, why does the entire staff get to eat for free? This place is a joke!!!

Paula Gilliam

I checked myself into touchstone in 2017 I was so nervous but they all welcomed me with open arm's they were all so nice. They other people were younger than me and I was okay with that we all got a long and helped each other. Amy was my counselor and she helped me so much I'm forever greatful for all her help with the death of my father. I'm still in contact with a few of the people and staff members on social media. I'm still sober will be 5 years next march 2022

Melanie Mahaffey

Horrible management. After a few weeks their is no room to grow in this program as the groups and classes repeat. A Staff member tested positive for Covid 19 (positive staff member did quarantine) and the company decided to allow all the other staff to continue to work and not quarantine even though they do not wear their mask all the time. So all the patients are being repetitively exposed. If the patient decides to leave they will not get any credit for all the work they have put in. They bill for Region 2 and insurance companies for services that they are not providing. Even after the patient has completed all the work required to complete and graduate the program which is a 32 to 45 day program they are not allowing them to graduate before the 45 day mark. Staff member states this was because at the end of the day this is a business and they need to financially afford to keep the program running. Although they have a waiting list with over a 100 people waiting to get in the program. Most of the techs that work here a very young and have no experience with addiction issues or addiction Education degrees.

Tera Bridge

A Joke.!!!