Holiday Inn Express & Suites Millington-Memphis Area, an IHG Hotel

Kris Cherry

Large lobby and breakfast area, good selection at breakfast with a pancake machine and hot choices (sausage, biscuits and gravy, pre-made omelets). Some parts of the hotel needed repair and the staff was wearing street clothes which is why I knocked off a star. I would stay again for sure.

K Crawford

Great staff. I think this is a franchised location and the owner has done a great job with choice of staff. Everyone from the check in lady to the breakfast staff were great. Would've stayed again for my April visit but they were booked.

Sonya Dakin

Very unhappy with this stay. I travel for work and stay in hotels nearly every week. The staff was very unprofessional upon arrival and during the check in process. When I arrived to my room the door looked damaged as if someone had tried to break into it using a screw driver and a hammer. I immediately asked for another room and was told they were completely booked. I find that statement hard to believe. I did NOT feel safe staying there and was forced to check out and seek another hotel for my stay. The staff again was very unprofessional and unapologetic for my need to leave. As I walked down the hall I noticed 5 other rooms that doors looked the same. This is completely ridiculous and this hotel should no longer carry the name of Holiday Inn, in my opinion. I was forced to move to another hotel that was not offering a reward night stay and it cost me $275.00 that I was not expecting. What good is it to be Gold Member with points if this is the kind of hotel quality that is being offered.

A H

This hotel is okay to stay, but very cheap. The management tries to cut corners at every turn. The room had no soap and the thermostat was removed from the wall so you can’t control your room temperature. When we asked Mr. Patel about it, he was unfazed. The pool is indoors and we picked this hotel so we could enjoy a warm swim while traveling in the winter. The price of our one room came out to be $150 and they don’t try to provide for what you paid for. The pool was freezing cold. I couldn’t get even get in it and it was cloudy. 😳 Overall, the sleep was fairly comfortable and the breakfast was as good as it could get for a hotel breakfast, but unfortunately we won’t be staying here again. This hotel was unfortunately disappointing, especially the pool.