Destination Baby & Kids

Courtney

We were looking for a travel stroller, and I was between two different brands. Destination Baby & Kids not only had them both in stock in the colors I was considering, but also specialized appointments so you can try them out and see how they work. There is a fee, but it goes directly to your purchase so it was definitely worth it for us. Gina was so knowledgeable about all of the strollers (we ended up also looking at a few others), and the pros and cons of each. Needless to say, we are so happy with our choice! It was an investment, so it was helpful to see it in person and test drive it with our little one first. Gina also set up the stroller for us after purchase. After buying so many of our baby items online based off of reviews, it was so nice to go in store and get great customer service from Bryan and Gina.

Sandrine Lacelle

We went to this store a few times and each time we were a little more disappointed. The first time, Gina was great at showing us different high chair options. We decided to book an appointment with her to look at strollers and car seats. I was told that the $25 booking fee would be store credit so I had no issues with it. I understand their perspective of charging for an appointment and appreciated Gina helping us pick the right stroller. We were told they would do a follow up email with all the information so that we could add it to our baby registry. We had to call a couple times in order to finally get the information. The registry was hard to link and finally my dad ended up ordering it from somewhere else. We went back to look at gliders and they wanted another $25 to secure it and we were told the original $25 deposit that we paid for the stroller/car seat appointment could only be used for a stroller or car seat, not even accessories or an extra base. We were originally told it was a store credit so we were disappointed. When trying to order the glider, they were really not accommodating and made it seem like we were bothering them. We decided to reach out to chair company and found out destination baby is using another name for the chair (im guessing to discourage others from finding it elsewhere). We were able to find it for a lot less somewhere else AND they deliver it to your door! They have great products but customer service needs some work! Certainly when you're looking at premier baby products.

Lu Walker

Awesome store! Gina and Brian are incredible and always so helpful and knowledgeable! Individual attention always, unlike big box stores!

Chris Lopez

Traveling for the first time with our 6 month old. Couldn’t find the padded travel bag for our Doona car seat/ Stroller anywhere but managed to find one using a google search. Called Destination Baby & Kids and Bryan gave confirmation of it being in stock and if ordered online, could be shipped out in time for my trip. I just received it today and couldn’t be more happy. Excellent service and follow through.