Verizon

Kayla Wilson

What's the point of having a store to visit if they are just going to make you stand in the lobby and call customer service? I was attempting to pick up my new phone and the man in the store (Jose) refused to help me even with my Verizon pass. The manager was a complete fool - I don't remember his name but when I began to tell him about my discontentment with his service, he ran and hid in the back and refused to come back out. I was on the phone with Verizon customer service and the rep on the phone told him to look at my account and he refused saying he would not take verbal consent.... okay, so then why did he tell me to call them and get consent? This location is honestly a zero star location - I will stick with calling customer service and shipping products to my house since there is no point in going to the store.

Megan Riley, LPN

Horrible experience, would not recommend nor ever go back to them. The professionalism is lacking and the manager was beyond condescending and useless.

ExL50

Customer service on the retail storefront level could use work. The reps here will help you out of obligation, but don't expect an overly happy or positive attitude from them. Their vibe is easy to pickup on and you can tell they aren't thrilled about being there or doing their job. Information in regards to promotions and savings is often misunderstood and misrepresented by the employees themselves. Verizon telephone support versus storefront support feels like two completely separate entities, even though both are operating under the same company. On the phone it's one thing and in person they tell you something completely different. They will tell you to go back and forth to one another for resolution which is completely unprofessional and unorganized. In the end, my issue with a promotion was resolved after spending an hour and a half in-store WHILE also on the phone with Verizon telephone support. Two stars for the resolution, otherwise horrible business that needs evident improvement.

John Gniadek

Had a great rep today who helped with our phones.