Sears Heating and Air Conditioning

Sarish Hussain

Unfortunately, working with Sears was full of hardships and difficulties. Trusting Sears to come do our HVAC unit was a BIG mistake. The unit got installed on Monday 8/8/22 & the cooling wasn't working properly. We waited 5 hours to see since the temperature was also hot outside. We had fans in every room since there was specifically, no proper functioning of the newly installed unit. I contacted Mohammad the Sears consultant & Kathy the production manager and I was told from Mohammad someone will come. However, I ended up reaching out to Bill myself and he came. The following day Tuesday 8/9/22 Bill (not the same installer but from the installing company) came and adjusted the Freon level. In the 3 ton condenser he put 5 ton freon to push cool air. The same night the unit went off and most likely the compressor tripped. I texted the production manager Kathy and she didn't handle the situation well. Instead she got smart and started a new chat with Bill and I and sent the thermostat picture and she says "How cold do you want it to get". Keep in mind she never responded to my text but starts a new chat to insult me as if I’m lying. If there wasn't an issue I wouldn't have kept complaining. On top of that we had multiple fans because it was HOT. Instead she was rude consecutively & I had to contact Mohammad again and again the situation wasn't taken seriously. Moreover, we slept in the heat all night with the fans and Bill came in the next morning Wednesday 8/10/22 and temporarily fixed the issue. There was little air flow again and he told me "if there's any issue to contact him again". Very nice man better than Sears workers. Same thing again it took 5 hours just for the temperature to go down a couple points. I am very Unpleased with Sears and the people managing this situation. I also called Sears to inform them if a new installer can come in to check the issue. I spoke to Tenelle on 8/11/22 and she told me "Edward" will get back to you the higher manager. After, waiting all day I wasn't reached out to. On Friday 8/12/22 Bill reached out to me 2x but I had work and then Kathy said "Mr Hussain are you available?". As I called ICP to find out about the unit Kathy and Bill THEN texted me. I had replied to Bill on break that after 4pm I will be available. Again no one took the issue into consideration and later Mohammad texted me "You didn't reply to installer". Again, I said "I was working". I told them I’m working and that After 4pm I am available. You may come again today for the 4th and final time. If the issue isn’t resolved- specifically proper functioning of the newly installed unit, it will need to be removed and this transaction terminated. Thank you." In conclusion, I wrote the same thing to Mohammad and he never replied either. Sears will scam you. They will promise you services, quality, and premium everything. But after the job is done and it isn't right they won't care about you. Save your money and hire real professionals. I wish I did more research before going through with the project

LG Cox

Big disappointment Especially customer service stinks Hard to get to speak with live person and their technicians seem inexperienced

Amandalee Shapiro

* Amazing communication and on time, Was very pleased of timing, As well as cleanness,

anne young

it took 4 teams and 6 days to install a window, during the coldest snap of the winter.The workmanship was shoddy, and it took all that time to get it repaired and acceptable. I will never use these services again.