buybuy BABY

Sarah Wyant

I'm honestly astonished by the atrocious customer service. My $1,000 dresser arrived poorly packaged and thus damaged. They wanted me to keep it for just $150 off. When I said a greater discount or replacement would be needed, Lenwil M. scheduled someone from their delivery team to collect the dresser without communicating anything about it to me. That delivery crew let themselves into my locked, private building (followed someone in) and took the dresser without saying a single word to me. Lenwil never bothered to schedule a replacement shipment either - only for the item to be collected. When I reached out about the fact that the dresser was removed from my home without communication, they tried to tell me (in writing) that the dresser was not picked up for return! Thank goodness we have security cameras and could prove it. After a lot of back and forth, they claim a replacement is coming... but it's been almost 2 weeks since they took the original item and no replacement has been shipped. Worse, the customer service representative never once took responsibility for any aspect of these issues - they've instead blamed everyone else and refused to escalate my concerns to a supervisor or anyone else. Between this experience and the fact that everything is out of stock every other week, I recommend listing your registry elsewhere.

Jordan Beamer

Absolutely terrible experience. We were shopping for 2 car seats. The Greco 4ever dxl. An 700 dollar purchase. I received a 20% off coupon in my account. I tried to use online and it would not work. I called the store for assistance because the week prior the store told my husband we would be able to use a coupon on this exact car seat. I talked to a lady at the store and she confirmed this to be true. I brought my 1 year old to the store, ready to order. The manager informed me this is not true and there was nothing they could do. First, why are you employees not properly informed. Second, your a manager there is something you can do and you chose not to. His name was John. I will now make my $700 purchase at Target. I now realize why there is 1 BuyBuy Baby left in Buffalo.

Becky Pitcher

Terrible! An employee went out to my car to look at my car seat and said it wouldn’t be good for a child over 40lbs, so I bought a new one. I was with my mother, who also bought one. They wouldn’t fit in the trunk, so one of their employees took them out of the box to make them fit. I later looked at my old car seat and it is safe for a child up to 90lbs. I went to return the one I bought and the manager was sooooo rude. She basically told me I was lying. Well, I wasn’t, and I’m never shopping there again.

James Kayorie

My wife just tried to return a car seat and was basically a liar by your staff. Not everyone is trying to scam people. Some people get bad advice from store employees and purchase the wrong item. Never shopping here again.