Cutting Edge Stoneworks

Rena Taylor

We contracted our kitchen remodel out to Lowe's who contracted each service to another company. Lowe's assigned Cutting Edge Stoneworks to install our countertops. First of all, they must be REALLY busy because their timelines were really far out, like 2 weeks to measure and 2 weeks to fabricate MINIMUM. I thought maybe it was a situation like everything else right now but we eventually went to another company who was able to do a quality job in a week's turnaround time. First of all, I got a call at 8:50 in the morning from CES saying that I had unfilled paperwork that needed to be filled out by myself and Lowe's within the next HOUR or we were getting pushed back another two weeks. They claimed to have emailed me multiple times (they had the incorrect email address) and attempted to call multiple times throughout the week. I had no missed calls from them. We worked with Lowe's and had the issue corrected within an hour but they still pushed the date back and were unwilling to bend on the issue, despite us getting Lowe's involved. The office staff was also super unfriendly and unhelpful towards the issue. We chose to drop them as a service provider and are still hoping to get our money back from Lowe's. We went with another company and had the countertops measured and installed before the date they were planning to push us back to. Gave them two stars instead of one because the measurement team were professional and respectful.

Cathy Keeler

Was not able to post with no stars so they get one. My experience with installation was a nightmare. First attempt was scheduled and the day of I call around lunchtime to find out when to expect them and was told my countertops were not in - no phone call or nothing. Disassemble kitchen only to have to put it back together again. Second attempt, phone call the night before to confirm. Ask several questions one of them being all I was told I needed to do was disconnect water under sink, is that correct. "Yes that is correct", day of install I am told as they were on their way that we had to disconnect all plumbing, I was not able to do that so they cancelled install. Third attempt I finally have countertops. Never apologies, only spoken to like I was the one who did everything wrong. I will never do business or recommend them to anyone.

J-Kube

We had a piece cut here. Staff was quite polite and work the piece was exactly how we wanted.

Nancy Chesser

Emma is very helpful.