Maplewood at Mill Hill

Marianne Mac Dougall

Lovely grounds and facility, my Mom is there. I do like that it appears as a boutique hotel rather than a "facility". However, I do wish there was more information on what is occurring in real time and updates on how each resident did for that day. Staff and manager's do not have direct dial access generally and one must always go through reception. There seems to be a lack of embracing change and new technology at this home. Hence, it is hard to monitor and know how your loved one is doing without physically going to the home.

Cape Fodder

Having to move your family member into an Assisted Living location is not an easy decision. Mill Hill was not the first place we brought our Dad - the first location was a beautiful spot - but terrible service and care - and we were constantly getting increases and new fees. It was all about the money there. Mill Hill was an amazing move for my Dad - everyone cared for him, like a family member. It made the tough transition so much easier for us. Money was barely discussed and no hidden fees and increases like we experienced before. If you are in the process of looking for a location for your loved one, Mill Hill is the place. Best of luck in your move.

Teri McLaughlin

My sister and I are extraordinarily particular about the care of our father, as most people are about their loved ones. We moved him to the Mill Hill Residence from a beautiful memory care facility in Plymouth in the hopes of providing him with greater care. He’s been a resident here for a couple of years now and we couldn’t be more grateful. In writing this review I was reminded of all the anxiety and struggles associated with making sure he was given the best care. I can truthfully say the kindness, attention and care he receives is what we hoped for and expected and is a direct result of the capable staff at Mill Hill. We were fortunate to find this community and appreciate all the hard work from the front office (Joanna in particular), the experienced nurses, RA’s, dining staff, housekeeping and maintenance. This past year has been unprecedented, and the valiant efforts made by the staff to keep residents safe and well while staying in constant communication with family members was extraordinary.

Susan Littlefield

My brothers and our entire extended family have been so grateful to have Mill Hill's help in caring for our beautiful mother. She has been treated with dignity, grace, and love since the moment of her arrival - and we have too. The staff members - from the front desks to the kitchen staff - have been wonderful in doing all they can to keep her safe, healthy and happy. They are all so impressive. Communication has been excellent, particularly with regard to COVID. We can count on our questions being responded to quickly and compassionately. And when we walk in the door, even just to drop something off, we are always welcomed as family. Alzheimer's is a devastating disease, but with the support of everyone at Mill Hill, our mum and our family members are all getting wonderful care and support.