U.S. Bank Branch

Dale Murphy

Do not enter if handicapped. Not handicap accessible or friendly. They have handicap stickers on the door but, no ramp, no door opener buttons, no handicap sidewalk access, no handicap seating, etc. Banks made billions of dollars from Overdraft fees over the pandemic. They can afford to install handicap accessible items. Imo, the building owner/US Bank should be fined until they fix it. Side note- no bathrooms. Sucks to be anyone waiting forever to get things done and you need to use the restroom. You advertise handicap accessibility, without actually providing it.

Ladonna belile

I have never been treated so poorly by any business. I made a mobile deposit of a check and was given $225 of it available immediately. After I had spent some of the money, the fraud department retracted it. I ended up getting ND 5 overdraft fees. Three of five were refunded after I was told “it wasn’t there fault but to be courteous, they will do so”, “you shouldn’t have been spending money you didn’t have” and “this is your error, not the banks”. Days later, I received a letter in the mail stating all overdraft fees associated with the hold would be waved if the check was paid and not fraudulent. I called the customer service line and he told me all fees would be reversed the next day after the check cleared. The check cleared but the fees were still there. I then took the letter to my local branch and they told me to call the customer service line again. By this time, I had spent many lunch breaks at this branch trying to get fees reversed because of this mess plus the time spent talking to the customer service line several times. I told them I wanted to close my account instead. The teller had the audacity to then say, “You need to know that you brought this upon yourself”. I then told her to not take it personal, but I wanted my account closed. They are beyond unprofessional. I had been with US bank for 10 years and in the last two weeks I have been treated so badly by this branch in particular along with the customer service line. I wouldn’t recommend this bank to anyone. Do not go here. Not only do they just want your money, but they will treat you awful, too.Hello Ladonna, Thank you very much for bringing this to our attention. The experience you've described is very concerning to us and we'd really like to speak with you about what happened. Please send us an email at [email protected] with your phone number and reference umber 7620. Once we receive your number, we'll give you a call within 2 business days. We hope you'll allow us this opportunity to assist. ^Caitlin

Tina Martell

Often long wait times & people walking out after a long wait.Hello Tina, I'm sorry to hear that you've experienced long wait times. Thank you for providing this review and brining it to our attention. We'd really like to learn more about your experience. Please send us a email at [email protected] with your phone number and reference number 2159. We'll give you a call as soon as possible within 24 business hours once we receive your number. Thanks. ^Caitlin

Dan Fluh

Has no restrooms and it charges fees for everythingGood morning Dan. Thank you for taking the time to share your experience. We'd like to discuss the review with you. Please send us an email to [email protected] with your phone number and reference number 2352. We look forward to hearing from you. ^Heather