Xfinity Store by Comcast

Category: Internet service provider in Chico, California

Address: 1950 E 20th St Unit C319, Chico, CA 95928, USA

Phone: +18009346489

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

T.J. Wall

Sep 22, 2022

Fast internet? Sure. Reliable? No way. After going in to store multiple times as well as calling, the internet is still spotty and says no internet 30 plus times a day. We schedule someone to come out twice and both times were no shows/no call. Horrible service.

Jon Seeger

Sep 17, 2022

XLNT service....

Melissa Kelly

Sep 15, 2022

They weren't able to help me but the put forth the effort and were very patient and kind.

Araceli Lara

Sep 14, 2022

Thanks Colleen for being helpful and just having a great attitude.

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Questions & Answers

Do you guys have a local phone number

Reina Garcia | Sep 24, 2018
Brittany Harris | Sep 24, 2018

They do not any phone numbers that pops up will route you the call center

My tv stations keep blacking out! When I call, I can't get past the phone tree to speak to an agent! Anyone else having this problem?

dd | Sep 24, 2019
dd | Sep 24, 2019

YES! Glad to hear I'm not the only one!! My internet service goes out when my tv service blacks out, which makes it impossible to even use Roku! Been with comcast for 10+ years at a stupid price per month...think I may try direct tv, couldn't be any worse!

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What is the number for a technition to come out to my address to check my x-finity phone service?

David Lucas | Jul 25, 2022
Janet Munoz | Jul 25, 2022

I would call exfinity office in the Chico mall to set up an appointment or ask how to.

Can I buy a new cell phone for Xfinity Mobile at the Chico store?

Sandi Brimmer | Feb 25, 2022
Kathleen Waterbury | Feb 25, 2022

They had some they were showing. That's all I know since I was there about a bill.

does comcast trim trees interferring with cablr

Leander Ransom Lickiss | Sep 23, 2021
Jessica Mc | Sep 23, 2021

Not that I have seen.

Can we take are old box in for a new one

Stephanie Richmond | Sep 23, 2021
Paula Cohen | Sep 23, 2021

Yes

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I have service at my existing home and need to transfer it to my rebuilt home in Paradise on the 26th of March. What is the best way to do that?

Kathy Murray | Sep 23, 2021
Crystal Carribou | Sep 23, 2021

U have to came tech and they will transfer it for you...

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can I pay my bill at the Chico Xfinity store?

janet dragan | Sep 23, 2021
marion jetton | Sep 23, 2021

I think so

I live in Magalia, is it possible to carry my phone number to new Chico address?

Ron Morgan | Sep 23, 2021
Thomas Plymesser | Sep 23, 2021

Yes

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So, like is there an offers for cellphones or service on an xfinity bundle?

Katharine McLaughlin | Sep 23, 2021
Cheryl Sherman | Sep 23, 2021

How much is a bundle pack for cable , internet phone and camera

How I can fixed voice mail box ?

Olga Lucas | Sep 23, 2020
Anita Richardson | Sep 23, 2020

Call voicemail and follow the prompts

How do you record program

Debbie Slightom | Sep 23, 2020
Ronda Bixon | Sep 23, 2020

Telling it what you want and then when the program comes up you can hit the red button for record

How can I see if I qualify for low cost cell phone service associated with my account?

karen boots | Sep 24, 2019
Sam Eakins | Sep 24, 2019

Call the company and ask

How can I pull up my internet and cable service bill?

karen boots | Sep 24, 2019
Susan Simms | Sep 24, 2019

You need to log into your xfinity.com account

do you have Senior rate for internet?

Judy Tholen | Sep 24, 2019
Steven Searing | Sep 24, 2019

I'm pretty sure they don't.

Is the WiFi service available in paradise California 95969?

RSSB CHANNEL | Sep 24, 2019
Michelle Nastasis | Sep 24, 2019

It may still be spotty in Paradise. Best thing to do is check with the store

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Is the Chico Ca store located at 1950 E 20th St open on New Years eve, and if so, what are the hours?

Eric Collins | Sep 24, 2019
Travis Farlinger | Sep 24, 2019

It says they will be open 9am-5pm Monday.

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The exfinity in butte county have any special promotion at all this month

Simon Saya | Sep 24, 2019
Sheri Morrison | Sep 24, 2019

If you sign 2 year contract you can get a lower rate. That's what I do.

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Are you open on veterans day nov.12, 2018

Brandi Freer | Sep 24, 2019
Sandra Shaughnessy | Sep 24, 2019

Yes

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Are you going to be open on veterans day, Monday Nov12

Brandi Freer | Sep 24, 2019
Francisco Munguia | Sep 24, 2019

Yes 9 am-8pm

how much to add starz to my package

linda coulter | Sep 24, 2019
Jonathan Miller | Sep 24, 2019

It's $12 or $15 a month Ala cart. You can also upgrade to the premium package and then toulouse get HBO, STARZ, STARZ ENCORE AND (9 CHANNELS), CINEMAX, SHOWTIME AND THE MOVIE CHANNEL. PLUS LOTS OF OTHER CHANNELS.. I'm sure they'll have a promotion rate.

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Do you have senior discount for your cellular? I may want to get my Dad signed up?

Debby Ortega | Sep 24, 2018
Jonathan Miller | Sep 24, 2018

I'm not sure but I don't think so

Can U pay my bill at this location?

Tina Murillo | Sep 24, 2018
Travis Farlinger | Sep 24, 2018

Yes you can.

Can I stop off equipment at this store

paul carland | Sep 24, 2018
Travis Farlinger | Sep 24, 2018

Yes super easy to do. Go in and leave It on the counter next to the door and that's it unless you need a receipt then you have to wait a min till someone can get to you

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Can you get you service turned on the same day

Grace Thornton | Sep 24, 2018
Sonny Wun | Sep 24, 2018

It would depends on how available the tech are for the day...

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Can i turn equipment in there

Art Clark | Sep 24, 2018
Brad Jenks | Sep 24, 2018

I also picked up a cable card for my external player

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How much does it cost for JUST TV?

ARDIE FORBES | Sep 24, 2018
Brittany Harris | Sep 24, 2018

Depends on the channel line up that you are looking for

I have had my same remote for Years...well had can't find it. Can I come in and get one?

Rhonda Bygum | Sep 24, 2018
Travis Rutherford | Sep 24, 2018

@Rhonda Bygum: absolutely, stop by and we can get you a new one today!

Can i call you guys today if its possible to switch my internet over to a different location today im moving

Dustin Benkle | Sep 24, 2018
Travis Rutherford | Sep 24, 2018

@Dustin Benkle: You are more than welcome to call and transfer your service throug our customer service. Or you can also come in our new store and we can get you all set up with new and improved equipment and take care of your transfer needs. Have a weekend and try not to have to much fun moving!😆

How much is it for a remote control

Kelli Owens | Sep 24, 2018
Brittany Harris | Sep 24, 2018

you can replace at no charge

Where do I return the router?

Rebecca Swinney | Sep 24, 2018
Brittany Harris | Sep 24, 2018

at your local xfinity store or via ups because they are our shipping grounds and will ship eqp for free

On CBS especially our picture gets constantly distorted both picture and sound. Why?

Lynette Stensrud | Sep 24, 2018
Brittany Harris | Sep 24, 2018

Give us a call at the call center and we can get to the bottom of this issue

can I keep my current phone number if switch from ATT to comcast land lilne

Kirk Yarnell | Sep 24, 2018
Jonathan Friedman | Sep 24, 2018

Yes you can 'port' your landline from ATT to Comcast. Please come see us in the Xfinity Store at the Chico Mall across from Men's Warehouse and we can help you get this accomplished.

Does the cable hook up to the box and what is the price for internet? How do you hook up a new cable to a room?

Judith Dayton | Sep 24, 2018
Jonathan Friedman | Sep 24, 2018

1. We have many different tiers of internet services to best suite your needs. Please visit the Xfinity store at the Chico Mall for current pricing. 2. Typically a cable is required to hood up a cable box or cable modem for internet. In some circumstances we can offer a wireless cable box.

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