Shoe Dept. Encore

Category: Shoe store in Roanoke, Virginia

Address: 4802 Valley View Blvd NW Valley View Mall, Ste Ua5, 4802 Valley View Blvd NW, Roanoke, VA 24012, USA

Phone: +15403624426

Opening hours

Sunday: 12–6PM

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 10AM–9PM

Thursday: 10AM–9PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Andrew Kingery

Mar 12, 2022

Daniella was super dedicated in helping us find what we needed

David Deyerle

Feb 18, 2022

Tried to call the store. They keep hanging up. Tried again only to be yelled at …we are busy. Quit calling and slammed the phone. Great customer service. Will take my business elsewhere. They just lost a very good sale. Needed shoes for 8 team members.

Walter Schelsky

Dec 31, 2021

Large selection of children's shoes at reasonable prices.

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Questions & Answers

Why are your stores open still while others are closed during this virus outbreak? You are jepordizing your employees health.

Lorie Mcgowan | Sep 23, 2020
Theresa Childress | Sep 23, 2020

You need to call store and ask them. I was surprised to see it open but there were not a lot of people in there.

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. Encore | Aug 24, 2022
Shoe Dept. Encore | Aug 24, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. Encore | Aug 24, 2022
Shoe Dept. Encore | Aug 24, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

Where is my refund?

Shoe Dept. Encore | Aug 24, 2022
Shoe Dept. Encore | Aug 24, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

What are the Covid safety practices like here?

Anonymous | Sep 23, 2022
Pamela Arnold | Sep 23, 2021

Awesome I was able to get 2 pairs for what I planned on spending.

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