Cold Stone Creamery

Anna Johnson

Staff is rude. Woman who I assume is the manager was very impatient and tried to help the group of girls after me when I didn’t immediately know what I want, when they didn’t know what they want she said “oh good lord” and walked away. Then proceeded to have an attitude the rest of the time she helped me.

Alana Ashby

If I could give 0 stars I would. I paid online through THEIR website and had my sister pick it up, they did not give me the cupcakes I ordered, all of our orders were the wrong size and missing ingredients, we were missing waffle cones and the one waffle bowl we DID get was soggy and inedible. I called to speak with a supervisor and they were not there, but the employee promised they would call me back in the next few days. I called back a week later and the same scenario but the shift manager assured me she would pass the message along. We are now two weeks from when I originally ordered, never heard anything back, can’t get ahold of any supervisor and still no refund.

Gail Ebbesmier

My son went in with his girlfriend to get ice cream that totaled 13.00. The employee ask if he wanted a receipt and he declined one since it’s pretty common not to grab a receipt now days. His card was charge 97$! He called the next day and got the run around so asked for manager to call him. A week later he still had not been contacted. So he went back in person. That employee said it was too late to find that receipt. I have worked as a food and beverage manager so I know that is a lie. This is theft and I will be seeking a remedy however I can get it.

Luba S

Really nice place to get yummy ice cream at Village Pointe mall in West Omaha. There is plenty of tables outside in front of the movie theater. Lots of flavors to choose from. The kids who work there are great. They create a positive vibe:)