The Kensington White Plains

Harry Hocus

I love The Kensington in White Plains!! Nice people and a beautiful facility.

Rose Dimarco

Gina was great. Informative and compassionate. Give her a raise.😉

Ron Sacks

I have visited my wife many,many times at The Kensington, and the experience is very pleasant. From Linda to Suzie to the nurses ti the aides, they always greet u with a smile. I enjoy the visit with my wife as well as the staff.

melinda beck

We moved to the fifth floor (advanced dementia unit) of the Kensington after years of managing a health team at home, at a time when I wasn't sure if a dignified and emotionally pleasant solution was available for our advanced medical and emotional needs. My partner was fragile, almost entirely nonverbal but extremely reflective of the amount of emotional input received. The Kensington was the only assisted living facility in NYS where my intuitive partner could receive potentially better care than under my supervision. What is easy to see is the hotel-like quality of the decor, the good quality windows / window-sils and the sun-filled, spacious common rooms (there are several options to hang out). It was especially welcome (at my exhausted state) that we could choose not to move in new furniture as they had furniture available. (It would have been perfectly possible to bring our own furniture and some people do,) I was also relieved to notice the high variety and quality of food - always with several options, including several kinds of cooked breakfast and easier to chew meat options (shepherd's pie, meat loaf, juicy stews with mashed potatoes) for those on a not-quite-pure-y-but-almost-there diet. We were very attached to our home-brand apple juice, so we kept a supply in our cabinet and this choice was always respected, kept in the fridge and served with meals. The face of the team is the administrative team who are in close contact with each other and are highly educated, personable and skillful. After the initial (efficient) moving-in period I tried to focus more on the floor team however, as it is the nurses and the actual caregivers who make or break the mood of the residents....and no matter the decor and the food, every institution is only as good as its team. This is where the Kensington really needs to be applauded somehow, as somehow there's a general sense of good will permeating through the members of the caregiving team, in a way that I've seen new, doubtful employees mellow out and become somehow better in a matter of days. The team members actually seem to be helping and advising each other, and there is a general sense of empathy among them. The employee morale seems high and the care team seems proud to be working there. There are breaks for the employees and cell phones are not allowed, so if there is some quieter downtime for team members, it is spent sitting down with each other, exchanging advice, or sitting down in the living room with the residents. The Kensington has its own daily rhythm (meals, nap time, bathing times, evening movie time..) that Denice or the relevant floor manager takes great care to explain to new family members...the administrative team is sensitive to individual needs such as communication and they make a genuine creative effort to address those needs. While we kept our private doctor and hence have a limited insight into the primary medical team, we used some of their visiting doctors for podiatry and eye care who did a good job. The Kensington has a very capable nursing team - our full-time floor nurse was a permanent presence and a source of comfort around the clock. In case of specific medical concerns I suggest a specific initial conversation with the head-nurse to address those needs. Finally I'd like to mention that I think the best testament to any institution is its own residents - interestingly many of them are former doctors or family members of doctors, likely having done their research. While these residents will all have their good days and bad, their general disposition tends to be quite serene. I witnessed several new residents (sometimes transfers from other institutions) move in a little bit up in arms and lacking in trust, expecting the care team not to care - those residents were met with patience and respect, and they mellowed out and adopted a more peaceful, happier attitude in a week or two, full of respect themselves and with an interest in life. Thank you for your care.