Thumb Heritage Inn

Loraine Vallad

Great little gem in Sandusky Michigan. Paula was extremely courteous and helpful. Rooms are efficient and clean. Restaurants close by within walking distance. And the town of Sandusky right around the corner.

Random Redditor

Front desk employee (who also appeared to be the ONLY employee) seemed tired, overworked and underpaid. Very kind and good at her job but needs a raise and a vacation. The rooms are a joke. Incredibly tiny, barely room for a king size bed. You can get a room twice the size at West Park down the road for the same price. The Jacuzzi room is ridiculously expensive considering the location of the motel, size of the room, quality of the furniture/appliances, and weakness of the jets in the tub. Every single room in this motel needs to be gutted and redone. The bedspreads are horrible to look at and to touch. The tubs, sinks, and showers do not drain in over half of these rooms. The lights constantly flicker. Breakfast is disappointing. Cold cereal or prepackaged donuts or muffins. That’s it. Keurig was a nice touch though. Breakfast room reminds me of a chow hall in the military, only more sad. Lobby is clean but eerily empty. Needs a loveseat and coffee table, or maybe they could serve breakfast in there instead. Let’s be honest, you wouldn’t need many tables. Overall the service I received was top-notch, but it was discouraging to see such a kind and helpful employee seemingly being left in the dust by her boss. This place needs one or two more full time employees, and a real maintenance team. Even if all they did was update all the furniture, fix all of the plumbing issues and maybe throw up a fresh coat of paint, this would be a four star review. I can deal with a small room. These are EXTREMELY small but if they’re going to be this small for this price, they need to be up to date and well maintained. But the prices really should be drastically reduced because at these prices, this motel does not compete with West Park Inn. Look at your location. There is NOTHING to do here. Why would anyone voluntarily stay here when 500 yards down the road is a real hotel with real rooms and real prices, other than the other place being booked?

Walda Caulkins

Checking in was easy and adding extra days was convenient. Was able to keep my two small dogs with me for a small added fee.

Charles Murphy

Let's see. I had a 9 minute conversation on September 15, 2021 . The price I was given was $89.00 for a Queen sized room. My reservation was never placed into their system. Even after a 9 minute call where over 6 minutes was being placed on an open line hold where I can hear the entire 3rd party conversation. I was lucky to get a King Sized room despite the loss of my reservation. Instead of the listed price, I was charged $124.00 for a $89.99 room with no working television whatsoever. Not even VHF/UHF capabilities. The drainage system for the entire property including the toilet, sink and bathtub/shower doesn't work in any capacity. It literally does not drain. I couldn't use the sink and needed to use the plunger for the toilet more than once. You got my money this time. Now I'm going to put this operation, the owners and their entire bait and switch money hustle out of business for good. Stay at the Westpark down the street. This place is nothing more than a local front for something other than the hospitality business. It needs to be condemned by the State of Michigan regulatory and licensing agency. Which they have received my notification on this particular property in Sandusky, Michigan. You ripped off the wrong customer. Trust me. It won't happen again because there won't be no next time. Hustles work both ways. And mine only lost me $124.00 for a room that's not even worth $30 on 7 Mile Road in Detroit. That's a 300% markup. I just destroyed and exposed your operation to the entire Thumb region. Good luck moving forward. Because when potential customers review the Thumb Heritage Inn in Sandusky Michigan, this review will be at the very tip top. Your money is funding something else and it's not back into your business whatsoever.