Best Buy

उदिप श्रेष्ठ

So, I came in the other day cause I saw an awesome deal of Galaxy s22 Ultra that Best Buy was offering with trade in and I was helped by Bret in Mooresville, NC location. Bret was completely unaware of the special promo but he was really patient and worked with me in really friendly and professional manner. He was really polite and was ready to listen and learn when I explained the whole promotion and what I expected. All said and done, I left a happy camper and Bret was exceptional in his service. I wanted to recognize this and asked for some kind of way to get this message to the management so sent and email and also leaving google review for exceptional service. Keep up the good work and the training for the new hires on customer service.

Fletcher Brown

Had time to get unit installed, got there in time, employee took car right in. Gave me estimate if how long installed radio, cd player would take. Actually he did service about 20 minutes sooner I was impressed, he was well informed on how to do his job , would use their service again, thank you.

Elaine White

I actually liked Best Buy! But the associates are purely lazy & unhelpful! I needed some assistance in finding a switch cord, not a splitter cord.. No help, so there was no transaction. Will not be visiting again, ever!!!

A.M. Johnson

I suppose what time you enter this best buy determines if any of the sales representatives will help you find what you're looking for, but it shouldn't. I arrived at 7:30 pm, 30 minutes before their closing time. I passed two employees upon entering, one of them asked how I was. That was the only interaction I had with any employee for the next 25 minutes. I was pretty much lost as soon as I walked through the door, due to this store having a different layout than I am used to, but I was able to locate cellphone accessories. I was looking for a new case/holster with belt clip for my phone. After 15 minutes, I managed to find the cases for my particular phone as employees were either walking around or standing at some type of desk or booth. The selection they had in the store was limited to two styles of the OtterBox Defender series and a leather wallet type of holster. There were no less expensive alternatives in view and I couldn't get anyone's attention to ask if they may be able to help me find anything more affordable. At 7:55 an employee finally approached me only to ask if he could help me find anything before they closed the registers for the night. I thought about asking about other choices in what I was looking for but didn't feel as though he would help with 8:00 closing in fast. I stumbled my way to the registers, located at the customer service department instead of near the exit, the way I am accustomed. I don't believe I will ever shop at this or any other Best Buy ever again if this is how they are all set up or if this is the way Best Buy employees are trained to "help" customers these days.