The LEGO® Store Crossgates Mall

Category: Toy store in Albany, New York

Address: 1 Crossgates Mall Rd, Albany, NY 12203, USA

Phone: +15184561809

Opening hours

Sunday: 11AM–6PM

Monday: 11AM–7PM

Tuesday: 11AM–7PM

Wednesday: 11AM–7PM

Thursday: 11AM–7PM

Friday: 11AM–9PM

Saturday: 11AM–9PM

Reviews

Jerry Papandrea

Sep 14, 2022

Staff here are always super friendly!

A P

Aug 11, 2022

Friendly staff! You can feel their passion for Legos.

Diane Maldonado

Aug 10, 2022

Excelent un everything

Jason Ruzycky

Aug 8, 2022

Excellent selection, knowledgeable and helpful staff.

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Questions & Answers

Do they have the world map art set in stock.

Hayden Laisdell | Jul 24, 2022
Laura Dolins | Jul 24, 2022

They did the last time I was there, but definitely call. They are very helpful.

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Can I return a LEGO set I ordered online to a LEGO Store?

The LEGO® Store Crossgates Mall | Jun 24, 2022
The LEGO® Store Crossgates Mall | Jun 24, 2022

If the total value of the unopened set is under $200, you can return your unopened LEGO set to any of our LEGO Brand Retail stores with your original shipping confirmation email or receipt dated within 90 days, and we'll give you a full refund in form of store credit or a gift card. If your unopened set is over $200, simply return your unopened LEGO set to the address listed on your packing slip.

How do I find out how much a set, gift or toy costs?

The LEGO® Store Crossgates Mall | Jun 24, 2022
The LEGO® Store Crossgates Mall | Jun 24, 2022

Our prices are the same in stores and online, so visit LEGO.com and search for the item you want for more information!

Do you sell Gift Cards?

The LEGO® Store Crossgates Mall | Jun 24, 2022
The LEGO® Store Crossgates Mall | Jun 24, 2022

Yes, we sell LEGO® Gift Cards! Just stop by and we'd be happy to help, or visit LEGO.com to buy an e-gift card! LEGO® Gift Cards can be given in any amount up to $500.

How do I check if the set I want is in stock at your store?

The LEGO® Store Crossgates Mall | Jun 24, 2022
The LEGO® Store Crossgates Mall | Jun 24, 2022

Visit LEGO.com, search for the set you want, and on the product page click ‘Check Store Stock’ to see if this item is available at our store! Or, give us a call and we’d be happy to help!

The set I want is out of stock, when will you have more?

The LEGO® Store Crossgates Mall | Jun 24, 2022
The LEGO® Store Crossgates Mall | Jun 24, 2022

While we don’t have an exact date for when sets will be available again, you can search for a set at LEGO.com and sign up for in-stock notification emails to be one of the first to know!

Can I buy individual bricks?

The LEGO® Store Crossgates Mall | Jun 24, 2022
The LEGO® Store Crossgates Mall | Jun 24, 2022

If you want to buy individual pieces to build something unique, check out our Pick-a-Brick wall! Each store has something different, and the bricks change all the time! We hope you’ll stop by soon to see what’s new!

What do I do if my set is missing a piece or if I lost a piece?

The LEGO® Store Crossgates Mall | Jun 24, 2022
The LEGO® Store Crossgates Mall | Jun 24, 2022

You can visit our store to see if your missing piece is available to buy from Pick-A-Brick wall. Or, request a free replacement piece to be shipped straight to your door by visiting LEGO.com and navigating to 'Help' and then 'Replacement Parts'.

Do you price match other retailers?

The LEGO® Store Crossgates Mall | Jun 24, 2022
The LEGO® Store Crossgates Mall | Jun 24, 2022

We strive to offer fair and consistent pricing in our stores and online. We can’t price match, however, as Stores and the LEGO® Shop sometimes run different promotions and discounts. Happy shopping!

How much does it cost to visit at LEGO store?

The LEGO® Store Crossgates Mall | Jun 24, 2022
The LEGO® Store Crossgates Mall | Jun 24, 2022

All of our LEGO Stores are free to enter.

How do I redeem my VIP Points?

The LEGO® Store Crossgates Mall | Jun 24, 2022
The LEGO® Store Crossgates Mall | Jun 24, 2022

Once you’ve earned points, visit your VIP account on LEGO.com where you can choose to redeem a voucher for either online or in-store shopping!

How do I sign up for the LEGO VIP Program?

The LEGO® Store Crossgates Mall | Jun 24, 2022
The LEGO® Store Crossgates Mall | Jun 24, 2022

If you drop by one of our awesome LEGO® Stores, you can become a LEGO® VIP member right there and then. Just ask one of our Brick Specialists to sign you up and they’ll be happy to help. After you sign up in-store, you’ll receive a welcome email with instructions for completing your registration. After your registration is complete, you’ll receive an email with a link to your new digital card. LEGO VIP Points can be earned on purchases from LEGO stores and from our online shop.

Can you buy individual Legos

noah Moore | Feb 24, 2022
Melody Palmer | Feb 24, 2022

Yes, they have a pick a brick station in the store where you can pick out individual pieces to buy

Is the home alone house and the diagon alley available in stock right now in the store

Hayden Laisdell | Nov 26, 2021
Pillerman Stan | Nov 26, 2021

It's always best to call the store and check what the daily stock looks like. They can even SOMETIMES put an item on hold for you if you call ahead of time.

What are the Covid safety practices like here?

Anonymous | Sep 22, 2022
Kitten Canaveral | Sep 22, 2021

No mask no entry, just as it should be.

Will the lego stores be carrying the new ecto 1 earlier than the 15th

Jerry Cole | Sep 22, 2021
Mohammad Kashif Khan | Sep 22, 2021

Ask the store plz. Its a very specific question

Where is the best place to park to get to the Lego store in Crossgates?

Joseph Stacey | Sep 23, 2019
Pillerman Stan | Sep 23, 2019

In front of Best Buy. Go through Best Buy, downstairs, directly to your left is the store.

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