Hampton Inn Birch Run/Frankenmuth

Marci Black

I have no complaints with our stay. Desk girls were great , pool and hot tub in working order , clean room , extra items if needed with no issues , breakfast was good. Coffee/juice available anytime. Would stay again -

SHOUNAK DEY

We had to make a last minute stop and booked the hotel the same day. The room was spacious and clean. The front desk also provided us with complimentary tooth brush and paste. Pretty decent breakfast too. I would recommend if you are driving by and have to stop for the night.

Amanda Joyner

We had a last minute additional guest, requiring us to need a second room, we were told we would have joined rooms, but one wasn't ready.. after a hour or so.. told that it was not going to be ready due to a maintenance issue and our second room was down the hall, but close.. ok, no worries.. we understood. Then after dinner, we called to check when the pool/hot tub hours were as we wanted to make time for relaxing too.. we were told it wasn't open. When we asked why it wasn't told to us upon arrival, a large argument erupted that had the hotel staff member yelling that she(Ty) was canceling our reservation at 10 pm, stating "if no hot tub ruins your trip, i"ll just cancel your reservation now!" after we tried to walk away and stated already that we would be checking out in the morning and going elsewhere. After chasing after us.. we packed quickly, and exited immediately. I am a Hilton Diamond member, and have never been so disrespected in my life. Go to the Holiday Inn across the street.. pool and hot tub were open, food was amazing, and THE STAFF WERE NICE!

Carmen Laabs

Room is cleaned, the family suite is very nice sized, a larger fridge would have been nice. The pool area can use a good cleaning. The hot tub jets aren't the greatest. The pool is absolutely freezing cold. Even our 11 and 13 year old said it was too cold and they enjoyed just sitting in the hot tub more. The pool room is ungodly hot and has no ventilation. Our room heat was set to 82 degrees when we entered which is a bit too warm. 72 or so would have been good. Staff were nice and friendly and we would stay again. For a mid-grade hotel it's not to bad, the pool area is what needs improvement.