Ashley

Cantrese Moore

We purchased a bedroom set for approximately $7000. Prior to purchasing, we asked if all of the parts were in stock. We were told yes. When the set was delivered and assembled, they informed us that they didn't have all of the parts to the canopy. Here we are a month and a half later and the boxes are still sitting on my floor. This is some of the worst service I've ever experienced.

Angela Conrad

So my daughter just moved into her very first apartment, happily she went to Ashley to buy a bedroom set! A beautiful very expensive set, when it was delivered approximately a week later my daughter was out of town and my husband excepted it. When her and I returned and saw it, clearly she was upset because the box spring and mattress are so high(not like it was in the store) so we called Ashley and couldn’t get through for days, everytime we finally got through the automated system , we were disconnected after about a week and a half of that I called corporate and they said they do t do any refunds or exchanges but maybe the store manager would. So again we try and get through and about 3 days later we do and I’m told that the manager is aware of the situation and that an exchange would be made and they would contact my daughter on Thursday, no one did but on Sunday she got an email stating they would not exchange or refund or correct the issue!!!! This is horrible!!!!

Jamie Ross

Had nothing but bad experiences with this company! Everything didn’t come the same day as the company stated. We was suppose to get a refund and all we keep getting is the run around. I am convinced that this company keeps the refund for them selves. Bad Business.

MB Stanced

Went to the store for the labor day sale expecting to furnish my entire house, the salesperson was amazing they knew my budget was 15K and then I was introduced to the the manager named Abell. I unfortunately had to walk out and purchase elsewhere because he came off very disrespectful & wouldn’t be willing to help me with a additional 5%. He was very unprofessional & had horrible manerism while speaking. Dont bother even going, it’s a waste of time.