Ocala Dental Care

Kim Lowe-Hoover

My appreciation goes out to Ocala Dental Care. I had a dental emergency, and they came to my rescue. I spent 3 miserable days trying to get an appointment with an office in my insurance network. Three days of no one answering their office phones, or leaving multiple messages that weren't returned, or being told I'd have to wait as long as 4 MONTHS to be seen by an in-network dentist. I even drove to three offices during regular business hours and found none of them open. Even my insurance's emergency help line couldn't get me an in-network appointment. Finally, I had to resort to looking for a dentist that was not in my insurance network. Ocala Dental Care was the first place I called, and they got me in to see someone that very same day. By then, it was late afternoon on the Friday before Labor Day weekend. Their staff worked on my mouth for 3 hours, staying late to care for me. How rare it is to find a business that will go the extra mile on the Friday before a holiday weekend for someone who had never been to their office before! I was sent home pain free and happy with a renewed faith in good customer service. You can bet I'll be shopping for a new dental insurance carrier that has Ocala Dental Care as one of their providers!

Cayyy ._.

Another great appointment today. I had the absolute best experience at Ocala Dental Care today...from the front desk to the back office the entire experience was calming and pleasant. Thank you for great service!

Lisa Phillips

Dentist, assistants ok Office manager awful. Had nothing whatsoever to do with money I owed. I will sum it up to say the negative atmosphere here is bad. Find somewhere else.

China Hunt

This place is horrible and doesn't care about your dental health.Went in for a horrible toothache on a Tuesday and followed up with Helen on Thursday afternoon about having the tooth extracted and asking the doctor about additional pain meds after mine ran out. After making several calls from Friday morning up until 5 that afternoon Helen finally called me back at 5. Stating the price of the extraction and that they had a new opening that coming Monday. Since I work through the week I requested another day. I was then told to make a $300 payment for the extraction scheduled date which was the end of the month. Why wasn't this communicated at the time of scheduling I asked. No response from Helen I then asked about a refill on Ibruphen 800 and was told to buy some from the store. Rude, disrespectful, poor customer service and money shaming me will not help your business. Read their response. Its sad and shows that they don't care. Take your insurance and money elsewhere don't make the same mistake. I did.