New Castle Motors

Godiva One

I purchased a car and they held off the first payment for 6 weeks so I could put the down payment down. Make your payment and everything is cool!!!!!.

Shanel Wilson/Goldsborough

I purchased a car Exactly 3 months ago I called to let New Castle motors know that my transfer case was bad.Tanesha Perry advised me to call a repair shop to have the vehicle repaired under the warranty in which I understand. I told her that I was currently in Pennsylvania stuck without a vehicle to drive.I asked about a loaner car and she told me they do not do loaner cars.In the meantime I am stuck without a vehicle to drive.I have to pay to stay in a hotel. I live in Delaware. I called around to a few shops and all said the same,that particular part would have to be ordered. So the part could not be ordered until Monday and today is Saturday so you can understand my frustration. Tanesha Was not helpful. she stated she isn’t familiar with the area and she doesn’t know any mechanics and that I would just have to call around and find out and she said all of this with a non-caring and inconsiderate attitude. So I am now leaving my vehicle at the shop that I had it towed to and it will sit until Monday. And may not be fixed until Monday or Tuesday because mechanic advised it may take one or two days. I have no way to get to and from another location anyway. Tanesha also said that I shouldn’t trust the mechanic I had speak to her because his English wasn’t good. What does that have to do with someone who can work on cars?Bias…. Not only am I paying to stay at a hotel I am paying to eat out which is an inconvenience to my budget and not to mention I have to call off work for a couple days. I really think this situation could have been handled differently. Not one single apology was given through out our conversation. Very unhappy. Will never buy a car from this place again.

Tonya Younger

Very nice

Velociraptor Triceratops

Was goin to get car but getting a call back is like pulling teeth 😂