The UPS Store

Roger Franklin

Some errors can happen when you work with UPS on volume, but overall they are doing a good job.

David Bowersox

I needed several documents notarized and went to the UPS Store near my home only to learn the notary would not be in for several hours. I had never been to the UPS Store on Victoria Ave. (next to Vons) so decided to call and was happy to learn the notary was on duty and would be there for the next several hours. When I arrived I immediately noticed the store was very clean and well kept. There was a short line that went quickly. Everyone was masked and keeping proper distance. When it became my turn, Natasha, the young lady at the counter, was very polite, courteous and professional. She verified my identity and immediately began working on my documents. Everything went very smoothly and was signed and ready to go in about 10 minutes. The icing on the cake? It cost $5 less per document than the UPS Store I usually go to! I will be getting my documents notarized and bringing my packages to this location from now on. Thank you Natasha for the great service.

Bobby Berrellez

Having been a notary for the better part of 20 years, as part of being a VP of national banks and legal offices, and having notarized thousands of certificates, mortgage loan documents, oaths, and letters of authorizations, I was honored to train notarizations often where I’ve worked in the past. Having just lost my two parents, 97 & 93 years old, in the same 30 day period in July and August of this year, I was happy to sell our handicap wheel-chair van to a local person whose daughter uses a wheelchair, and the van would help them greatly with trips to doctors and hospitals as needed. The van was going to be in use tomorrow for the new owners so having our paperwork notarized was very important to the buyers. We took our paperwork to the UPS Store in the Vons Seabridge shopping center. They’re not the best for copies, but ok, and their system for getting print outs from flash drive documents is a bit antiquated, but they’re convenient for notarizations. For those of you that know the difference, we did not need an oath. We did not need a Jurat. We didn’t need a witnessing of the signatures. We just needed an acknowledgment. That doesn’t require the signatures to be completed in front of the notary. It just requires all signers to be present, identification in hand, and acknowledge that they in fact, did sign the document on the date listed. The notary there, a young lady with tattoos along both arms, not “full sleeve” but close. I mention them only as identification. I have tattoos and it wasn’t an issue. She told me from across the room (she heard us speaking about what we were about to do) that she wouldn’t notarize anything that wasn’t signed in front of her. I explained that we weren’t looking for a jurat or an oath, but just an acknowledgment. She insisted they needed to be signed in front of her. I explained that she’d be right if it were a jurat but it wasn’t. I was tired. I was stressed. The word “hon” may have slipped out while explaining notary rules to her, but she abruptly said “I won’t do them at all” after we offered to sign them in front of her. The owner, seemingly dumbfounded and a little worried about customer service explained he wasn’t a notary, and couldn’t force her to do it. My point is this...you run a business. It would have taken them 20 seconds to google CA acknowledgment rules about signatures signed before the date of notarizations. Although he couldn’t force her, seeing that their customer was right, and needing the service badly in the name of a handicapped young woman, could have asked “pretty please” of his employee. Lastly, I for one, would not want a notary public who doesn’t know her job or the rules that control it, being affiliated with my business. I wouldn’t want ANY employee or contractor so sensitive that they would refuse service due to a customer’s “attitude” based on their superior knowledge of their commission, probably losing that customers future busines. Him saying “I’m no notary so I don’t know” as his defense was weak and lacking in customer care or care of the customer. I, for one, won’t support or patronize this business anymore. They are convenient, but they’re not the only place in town. And their service left a lot to be desired anyway. Beware having anything notarized by this young lady who proved to me she doesn’t know her job good enough for anyone to trust in her counsel or advice.

Big Rocco

The ladies that work here are awesome, they greet you and make you feel welcome, the older gentleman zero hospitality.