Victoria's Secret & PINK

Kristin Wilcox

Didn't have my size or any plus sizes.

Princesa Atencio

Happy world 😍😍

Google User

At first I got really excited when I found out there was a VS store that close to me! I called to confirm I could do the online return at the store just like the receipt indicates to prevent any setbacks. I visited during my lunch to do a "quick" return. It took me 10 minutes to get there and 20 minutes to be on line to do the return! They had two cashiers at 1:20 pm. The store was not crowded. And there was maybe 6 customers ahead of me. The line just wasn't moving. A third cashier came out and then you could see customers starting to get out of there. I could notice how most of those transactions in front of me were returns or small purchases and most people were aggravated by the time they got to the register from the wait. I told the cashier that was the first time I had to wait that long at any Victoria's Secret store and she said: "Well today is the first day of the rewards". So if they have something like that they should prepare themselves and schedule extra staff. But like I mentioned the store was not even that busy, it was mostly customers in line trying to do returns. Also, she took my driver's license and entered the numbers on an atm-looking machine they have behind the counter. I do not feel comfortable with them keeping that information at store level. I had my Angel Credit card with me and the receipt to do the return and I feel like they should only verify the identity on the ID card by verifying that the name matches the account, if still required at all after seeing the receipt and CC and return your ID to you.

Ebony

My daughters went to this location today and the sales associate was beyond rude. We’re from Virginia and have never experienced such bad customer service in our life.