Holiday Inn Express & Suites Prospect Heights, an IHG Hotel

Mark

Most impressed by the level of professional service given to each guest throughout our 3 night stay. The staff did their very best to ensure guests' special requests were met with the highest level of service. Clearly management and senior staff have not only trained their staff very well, but they also set the benchmark high with their own actions and words. Most impressive! Congrats Holiday Inn Express!

gopeyton

I was not going to put a review here on my stay, but the fact I am going back to Des Plaines every two weeks for work the rest of this year and am paying more on my next stay to avoid this place as an IHG Platinum member was a sign I needed to say something. During my stay in May, the customer service was very smug here on checkin and checkout and a smile is not part of the rate I guess. While the rooms are clean and newer (why I gave 2 stars), the traffic noise is surprisingly bad like others have said.. Milwaukee Avenue is just as loud as hotels along the tollway (or at least here it is). Even with that, I would probably have stayed again or given them another chance. But the kicker was the breakfast the next day- the breakfast attendant basically acted like I came off the street to steal her breakfast. I was in a hurry (flustered is a better description) and dropped off my bags at my car and walked in the front door to get food to go. She was sitting on a couch (first time i've seen that) and followed me in and immediately asked me if I was a guest in a not-so-friendly way.. Here I am dressed in dress clothes and a jacket with the gov't agency logo I work for and basically she thinks I am stealing an IHG breakfast (sorry, it's not that good guys... though greatly apprecated as part of the rate). I assume she also thought me bringing my own small paper bag was unusual (it probably looked like Uncle Eddie with his burlap sack at the buffet in Vegas Vacation!) but my history is a lot of HIEs I have stayed at do not offer a to go bag and I do not have time to sit and eat in the morning at the hotel. After I told her I was a guest, she then stayed in there on guard while I grabbed my food and watched me intently in an intimidating and uncomfortable way. I actually had to ask her to please move so I could get a cinnamon roll and go (she was leaning against the counter as if to protect them).. I was extremely disappointed as I thought this could be my replacement to the Holiday Inn in Mt. Prospect which I liked very much and stayed at for work before it closed during Covid... but I guess the search continues for a good hotel without the "O'Hare Overprice". If you stay here, you might not have an unusual situation like I did, but don't expect much when it comes to friendly service. I rather get no breakfast and treated well vs. getting breakfast and dealing with a surly staff. BTW note to IHG- this is the 2nd really bad experience me or my family had with a breakfast attendant this year (the other was in TX). I don't know why this is now an issue but it needs to get fixed soon.

Connie

Positive: This was the cleanest hotel we stayed in during our last week on the road. Our kids even noticed and commented how extremely nice it was. They were disappointed there was no pool, but I would take that any day for a clean room. Breakfast was excellent! Negative: We loved everything about this hotel.

Abraham Barrantes

This Holiday Inn has amazed me on how wonderful their service was. My family and I stayed at this hotel for over a week. I cannot begin to tell you how satisfied and happy I was that I chose to stay here. I have been to many Holiday Inn's in the states, but the staff was unmatched here at the Prospect Heights Holiday Inn. One of them stood out, her name is Tzvetana H. (Lana). Every morning, Lana would greet you and treat you like family when you have your breakfast. I looked forward to waking up and being treated the way she did every single day. She made my family and I feel like home away from home. If all Holiday Inn Hotels had a "Lana" within their staff, they would all get 5 stars reviews!