Cazenovia Jewelry

LB

I brought 2 watches in to be repaired. I explained to the gray haired woman that one watch I had just replaced the battery and the seconds hand was stopping at the 10. The second one I had no idea what was going on with it. I explained that they weren't expensive watches, but they belonged to my mom who passed away recently and they have great sentimental value. She wrote up a ticket and I left. The next day she called and said they were all set to be picked up. I asked for a total and she said "20.00 for two cells." I was very excited. When I arrived the same woman assisted me. When she took out the watches, she noticed the time was incorrect and started to set it. She got a puzzled expression on her face and said "I'll be right back" upon returning, she said to me in front of the other customers in the store, "This is a cheap watch and it's just broken; the other watch is so old it doesn't even have a battery and it won't wind. There's no charge." I could not believe how crass she was. Also, WHY was I told there was a 20.00 charge for 2 cells when one watch didn't even have a battery. I don't see myself ever returning to this store. Very disappointed

Jac De

Wonderful place. Customer service is exceptional. They go above and beyond. Will continue to go here.

Peter D.

Purchased my engagement ring from them. Ralph and Andrew are the best jewelers in the state!

karrie case

Such amazing customer service. And very reassuring. Nice family run business!