Dunkin'

Brenda Stutler

I have never seen so many unmotivated, untrained, glazed over people standing around doing nothing to help a customer! Ordered a hot latte and it was not even lukewarm, it took them 20 minutes to make another one while they all stood around and thought about who should make a new pot of coffee. I will never go back for such terrible service! If this is where we are heading as a service oriented business, God help us all!

Jasmine Marie

I’m very aware that Covid has effected alot of businesses however it wasn’t until recently that this location has went completely downhill. This use to be the best way to start my day. However, when I go lately it’s always a new staff that is killing your drive-thru time because they can only focus literally on one car at a time even when no one is inside and when there is only one car in the drive-thru ahead. It is also very strange that they don’t know how to make simple Coolata drinks. I’m not sure if additional training is needed or what but unfortunately I will have to drive 15 minutes away to the next Dunkin which sucks because this location use to be my favorite one.

Lauren Thatcher

I used to be a regular customer here. I'd come through for breakfast five days a week. I ordered my food and got out within five minutes. Now that they've remodeled, I can't even get my breakfast. They usually just give me a story about their night shift not doing enough to help them. Most of them have a horrible attitude and the wait isn't even worth it anymore. The one on South Cumberland is ten times better service.

Erika Wampler

My boyfriend and I came to Dunkin to get two iced coffees and when we received our order, they completely messed up my boyfriends coffee. We came back to get our coffee and they charged us for the new one. We asked to speak to the manager, Buffy, and she had an attitude with us saying that we still have to pay for the new coffee even though they messed it up and we had already paid full price for the first two. Worst experience here EVER. They already don’t pay their employees enough, and are money hungry as a corporation. I will not be coming back.