Renewal by Andersen

Fred Molitor

During a nine-week period from the date of install of four doors, Renewal by Andersen (RBA) Sacramento staff and contractors had to return four times to perform additional work, including: 1. Removal of debris left on site, specifically old door trim that had been left on our grounds. 2. Removal of stucco that had spattered around the trim of all four doors, as well as stucco that had been initially applied in such a careless manner that it extended from the bottom of the walls onto our deck. 3. Replacement of an exterior light bulb that was broken (but not reported to us) during installation. Actually, the install manager subsequently dropped off (but did not install) the light bulb. Since the bulb had been broken above its base, plyers were required to carefully remove the base from the socket – work that should have been completed by RBA Sacramento staff. 4. Re-installation of a door handle and door closing cylinder that were a different color from the door and screen. 5. Re-adjustment of doors that did not close or lock properly. 6. Re-painting areas where color did not match the surrounding wall. Our experience with RBA Sacramento also includes receiving conflicting information from the service coordinators and unreturned calls from their supervisors. Nine weeks from install, we remain dissatisfied with the attempts to match the exterior paint surrounding three doors and the gaps above the screen doors and the door frames. Regarding the screen doors, we were assured through email by RBA Sacramento’s service coordinator that the screen doors could be adjusted to remove the gaps. However, when the technician arrived, he essentially told us that the screen doors could not be adjusted and that we would just have to live with the gaps. Bottom line: We are extremely happy with the Renewal By Andersen doors. We are extremely unhappy with the careless work and lack of professionalism by Renewal By Andersen Sacramento. Finally, we would like to say that we summarized the concerns above in a letter addressed to the owner of RBA Sacramento, but she never responded.

R B

This has been the worst experience with a company in home repair customer service ever. They never call us back. They give us no timeliness. They installed poorly, made serious damaging mistakes and will not call or get back to us. Beyond this they are the most expensive company in town. We thought with an extreme cost would be the most professional and on time experience and it has been the exact opposite.

Larry Ota

Edwardo from Renewal added handles to our windows. He was courteous and efficient.

Rob Lowry

Very responsive customer service! The window and door quality is excellent with Renewal by Andersen and it was great working with RBA Sacramento on our project.