Red Lion Inn & Suites Olympia, Governor Hotel

Susan Eckes

Positives: Front desk and breakfast staff/breakfast were excellent. Beds and linens fine. Room was clean. Free parking. Neutral: Location convenient to Capitol, downtown, waterfront, and homeless folks. Negatives: High price for (poor) quality. Hotel is dingy, rundown, in need of total renovation. Room was 83 degrees upon check-in and air conditioning was ineffective; we had to request a fan. Tub finish worn off and very stained. Faucet leaked continually. Hallways smelled stale. Room windows needed cleaning. No room service even though "Do Not Disturb" sign was taken down before 10 am. No tv info/instructions. Only one hanger provided. Freezer in room fridge needed defrosting.

Annie

Positive: The staff was excellent in all regards - they were professional, courteous, and very pleasant. My conference was canceled due to a threat of targeted violence on the college campus, but the hotel staff canceled and refunded the second day of my booking. Negative: It's an older hotel - there were various nicks and dings, and the bed platform was unfinished and had sharp corners, but that was minor. The easy chair was dirty looking. But the room was very clean, the carpet was new, there was no smell. Good value.

Solomon T

Only go there if you want to feel Cecil Hotel. On 3-12-22, I checked in with my 2 kids after a long day traveling, and we had selected a non smoking room for 3 nights. Specifically non smoking and paid extra for an upgrade so it's a larger room. We get to the hallway and we started feeling uneasy and tightness from the condition of everything, then we get to the room and we were shocked. The smoke was almost fresh and everything smelled tobacco. Even the air coming from the vent was moldy and hot. We couldn't change the temperature of the room it was 1 temperature that wouldn't change no matter what you do with the thermostat. The room was too small and not upgraded. Having an asthma I had a hard time breathing there and although we were completely exhausted, we started looking for another hotel, so we don't end up in the hospital. The paint was pealing, the air vent was moldy, the window wouldn't open to get fresh air, the bed plywood is exposed and you could hurt your leg walking by it, many damages in the walls, bathroom counter. I immediately talked to Danielle at the reception and asked her if there were other options because that was not what I booked. First she said yes, then she said "it's all going to be the same. It's an old building and the temperature doesn't change". After some give and take with her, she said that there was nothing else she could do. I said Alright then we are going to another hotel, and I asked for my refund. She said to call the agency I booked through and they will refund me. All that was done within 20-30 minutes. We move on and go to another hotel, straight to bed exhausted. She even had the guts to charge another $60 from the card we put on file, but Capital One Venture was quick to charge it back. After we returned home I called the agency - Chase Travel, part of Chase bank - and told them what happened, they communicated with the hotel but the hotel refused to refund me. I feel my kids and I were abused and lied to, and illegally charged money for no service, and misleading advertisement. I ask for my money to be refunded. We filed a complaint with BBB and we may also be considering legal action.

Bobbie Kuenstler

I stayed one night out of the 4 I had paid for and never thought I would receive any refund back. Not only was I refunded 2 nights but it was processed by the hotel and the third party I had booked it through within 1 day. The exceptional customer service I received from Charlie at the hotel's front desk was extremely comforting. He made a situation I really was dreading; thinking how much of a hassle this things seem to be and made anything but. I definitely will be returning my business to show thanks for a job well done Charlie!! I cannot thank you enough!