Lauderdale Collision Center

Alana Jo

Our car was damaged and got towed to the nearest center which happened to be this one. Not only did it take 8 months for it to be repaired, but we were told that it was fully taken apart and re assembled, lots of new parts and replacements, and we should have received it back basically brand new. It’s been 3 weeks since we’ve gotten the car back and every other day there has been a new light and notice coming up which alerts us of an issue. Yesterday the car wouldn’t even start and needed to be towed. The representative at the lauderdale collision center that was assigned to our car, Bertin Gomez, is extremely difficult to get in touch with and has poor customer service and communication skills. He kept promising me that the car would be ready “next week” in late April, and kept doing so until we got it back in august. He tried to blame our insurance company for the delays, but my insurance representative cc’d me on their entire email thread where I could see that Bertin was the one ignoring the emails and refusing to send the requested information, therefore, delaying the process. I feel like this place up charged on repairs as well and added in damages that didn’t exist. The reason I say this is because Bertin was unwilling and unable to provide proof for multiple repairs on the invoice when our insurance requested them. Please DO NOT send your car here. This place has caused nothing but inconveniences for me.

Donte Clark

I've never been why did this pop up

Denise Morales

I have an Audi A3 Cabriolet that needed some body work repairs due to a dent which required numerous panels to be repaired and painted. I worked with Jacob. Appointment scheduling was easy. I got the initial repair estimate with an adjuster and then Jacob dealt with the insurance company directly and handled everything from there. Jacob kept me informed every step of the way with updates. The work was completed in about 2 weeks. I was happy with the body repair work and paint. There was some damage to my window tint I noticed after pick up; which once I brought to their attention it was taken care of; but required a second trip for inspection and 3rd trip (to a 3rd party) for repair; but the tint looks great now. My star reviews are for the actual work completed. But…. Some extra attention to detail would have been nice. For example, my car key battery died upon arrival for the body work repairs. And when I picked up the car – the battery was still dead. I know it wasn’t in the work order, but would have been nice if the battery was replaced. It took all of 2 seconds for me to change out the battery; would have been nice if they just did it while they had the car or at least let me know which battery to buy so that when I picked it up we could take care of right there. Also, they only detail the portion of the car that was painted. In the past, when auto repairs were completed you would get your car back looking 100% new; not half shiny (where the repairs were) and half not. To get the full detail you have to do a Google review… which means another trip back to the shop.

Steve Schmuger

This place is clean, professional, and honest. The best body shop ever. Work done to perfection. There is not better body shop.