Address: 18443 S Dixie Hwy, Cutler Bay, FL 33157, USA
Phone: +13052313689
Sunday: 10AM–6PM
Monday: 10AM–5PM
Tuesday: 10AM–7PM
Wednesday: 10AM–9PM
Thursday: 10AM–9PM
Friday: 10AM–9PM
Saturday: 10AM–6PM
Wilma Baker
The setting is quiet and serene.my therapist was very good at his job and focused.hewas atall Big guy but very gentle.i will use him again when I return.felt like spring chicken.body still feel good.🤗😊
Luci DeAnne Dickson
I would not even give this location 1- star but that wasn’t an option . Customer service is non existent at this location . Apparently the owner does not value customer loyalty or retention . I have been a customer of Massage Envy at different locations throughout Florida and South Carolina depending on my place of residence and have never experienced such incredibly unprofessional behavior by management. After suffering Covid twice in the past two years , I continued to faithfully pay the membership fees even though I wasn’t able to utilize the services. At a time when many Franchisee’s were losing their businesses and closing doors , especially those that were considered non-vital services , I continued my patronage. I have over 2 years of service credits that I cannot currently utilize because of a fractured leg. I called to freeze the account for 3 months , prior to the next billing. Instead my account was suspended for non payment for the September billing ( which I won’t be able to use) and was told it could not be placed in a “freeze status” while suspended . This means the 2 years of service credits at $65 each for a total of $1,560 will be lost according to their policy. It seems to me this is what small claims court was established for and will be pursued. Payments made but services not rendered! After serving 45 plus years in Executive Management in the Banking industry , I hired and trained all sales personnel to understand, embrace and believe that customer service is and always should be PRIORITY ONE, something the Owner of Massage Envy Cutler Bay evidently does not believe in and sadly , poorly represents this brand. I plan to file a complaint to corporate headquarters because I believe they should know how their brand is being misrepresented.
Marvin Solis
I can't believe I didn't try massage envy before. From beginning to end everyone was so kind and professional. My therapist von gave me one of the best massages I've ever had. Highly recommend
Cheryl Mullin
I had a horrible experience. I was given a gift certificate by my mother so I could relax and enjoy a massage. I scheduled my appointment and they took my credit card information to reserve my appointment for noon. I received a text message at 11am instructing me to reply to the message when I arrived at noon and wait in my car until I was asked to come inside. I arrived at 12:00 and replied to the text and received a message 2 minutes later telling me to wait in my car until called in. I waited for 10 minutes then decided to enter the building since I was not texted again. Once I entered one of the girls greeted me and handed me the iPad to enter my medical information. Once completed the massage therapist greeted me and took me back to the room and said, “ your session will only be 30 minutes because you arrived late and I need to leave!” I was confused and upset at this point so she told me to go speak to the front desk. When I spoke to the girls at the front desk they said I was late and should have arrived earlier to complete the questionnaire. I told them I arrived on time and was not instructed to arrive earlier. They began to be very rude and told me my credit card would be charged because the session was missed. At that point I was extremely upset and did not receive good customer service. I was suppose to be relaxing not irritated and they continued being rude and got into a shouting match with me in the lobby. I asked to speak to the manager and they told me the manager was the one that said to charge me and she would not be in for another hour so I could sit down and wait. After being furious for about another 10 minutes I asked to call the manager again and then was told I could leave and they would not charge me. I left feeling frustrated and annoyed which is the opposite of what I came to massage envy to get. Very disappointed and I don’t recommend going to this location.
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Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
I know that they have mini facials that's free for Mother's Day. You just have to make an appointment.
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