Dunkin'

Angela Dewey

LONG BUT WORTH A READ!!!! I don't even know where to start so here goes. I went to the Dunkin in Govenour ny today 3/26/22 at 12:20 in the afternoon. The cashier I had was Madyson, and honestly her and 1 other employee were the only 2 I have no problem with. Let me start with I work in the food industry and I have never heard when handling food you are not required to wear gloves. I did not know that the girl preparing my sandwich did not have gloves on until another customer, who recorded her making my sandwich, showed me the video. I asked to have my sandwich re-made by someone with washed and gloves hands. I don't think that was a unreasonable request. I did get a new sandwich, however the young lady, again did not see name tag, was standing off to the side and stated " I swear if 1 more customer gets rude I'm going to snap". I may have come across harshly, I don't believe I did as all I said was "excuse me, can I have this sandwich re-made by someone with gloves on please because I was just informed it was made without gloves hands". It was re-made. After that the lady who showed me the video saw a gentleman walking through from the back and asked if he was the manager. He stated yes. Her and I both went and stated our concerns (while I left the ladies to make my sandwich, I figured they didn't need me watching them). He (the manager) scolded the other lady (customer) like she was his 2yr old who just took a piece of candy for videoing the worker making 'a' sandwich (she didn't know it was mine). After I stated my concerns and told him I work in food service and there is no way at my company would I be allowed to handle someone's egg, bacon any of that with bare hands. He in turn just looked at me with no apologies nothing, looked over towards his employees and just shrugged his shoulders. I am not happy with the fact that I feel, and I am sure the other customer that was there feels the same way, as though my concerns and issues were met with a manager who apparently did not care what we had to say. He did not go to the employee(s) instead he went to a table of people sitting. I am not sure who they were but I am sure if they were that important they would have waited an extra minute or 2 for him to address the issue even if you go over and tell the employees really fast "hey guys, when touching food please put gloves on." As I stated at the very beginning Madison was fine and did her best to get my drinks as fast as she could and there was another young lady who was also helping with drinks and she made me very happy. Guess what she wasn't touching actual food and had gloves on. Props to her tyvm

Julian Ives

I love this Dunkin’ Donuts! The service is VERY fast, the workers are very efficient, and overall, everyone’s food was great! I just wanted everyone to know that if you need coffee somewhere when you’re in a rush, please go to this Dunkin’! Very satisfied, way better than other Dunkin’s I’ve been to. :)

J. Ocean

Staff is extremely slow. While I was waiting for my food, two ladies on the line were chatting away while prepping, my food in one hand, spatula in the other. Poor guy at the window just rolled his eyes and shrugged. Probably couldn't say …

Naomi Bain

The wait is too long, and when my drinks are made right, they are full of expresso grounds. I don’t want to have to rely on only a few girls working, to get a properly made drink. The team needs to find some consistency and uniformity. I …