ExpressDocs Urgent Care

Jimmy Bloxam

Baffling experience: I walk in with my son who is 8 months, he is extremely fussy, red, and overheating with a fever. I'm then asked to fill out 5 pages of repetitive information. Then we wait. 5 mins go by and we're called into a room that was at least 90 degrees and told the nurse would be right in she's in the bathroom. We wait at least 15 mins for the "nurse" and an intern with a Keiser shirt to walk in. Once in the room no temperature was taken initially we just went over the papers I filled out with was extremely unnecessary. The intern proceeds to take his temperature and fails multiple times without being assisted by the actual nurse. It was comical an 8 month old baby with a 102 fever was being experimented on by an intern student. The covid swab was a joke when she basically struggled to retrieve a sample. Lastly the measuring of the baby, total waste of time and complete torture to a baby screaming already. All in all a complete joke of an experience. When Charlene at the front desk went to cash me out she had nothing but an attitude, and disgruntled look. When I went to explain this experience the nice women who greeted me when I walked in apologized. Charlene continued to be nasty and acted as if I was doing her a favor when she should've just apologized and explained the break down of the services and charges which is her only job. Good job Charlene I will never return because it wasn't just the fact that my child was an emergency clinics guinea pig it was the treatment after the whole terrible experience by CHARLENE.

Bob Gould

They closed at 8, I called at 7:45 and they said to come that night instead of waiting until morning. Staff friendly, professional, and most of all knowledgeable.

Arlene Stecher

The Doctors and PA ‘s and all the staff are professional and caring.Would not go anywhere else Also they have always been on target with diognoses

Sue Cheng

I would give this facility zero stars if it was an option. This facility did not rush an order as STAT when it was written not only on the physical prescription but also via fax. After calling the facility when asked if they rushed the order, I was placed on hold and then the representative assured the sample was handled appropriately. I had to call Quest myself, multiple times, to find out that they did not rush the sample. After calling Quest for the 6th time because ExpressDocs Urgent Care would not give me any answers, I found out from Quest that they could not locate the sample. ExpressDocs Urgent Care failed to not only process the sample correctly but they also lost the sample. I would never recommend this facility to anyone.