TOPS Friendly Markets

Category: Supermarket in Rochester, New York

Address: 1601 Penfield Rd, Rochester, NY 14625, USA

Phone: +15852640820

Opening hours

Sunday: 6AM–12AM

Monday: 6AM–12AM

Tuesday: 6AM–12AM

Wednesday: 6AM–12AM

Thursday: 6AM–12AM

Friday: 6AM–12AM

Saturday: 6AM–12AM

Reviews

Kristin Muscolino

Jul 13, 2022

Went in two days ago to grab snacks for lunch. Yogurt parfait and shelled pistachios. The pistachios were on ‘Bonus Club’ sale for $4.99, originally $8.99. When my cashier asked if I had a Bonus Club card I said yes but not on me. The nice woman behind me offered hers and the cashier said “it’s not allowed”. I get it, they have rules but c’mon! The nice lady says “well maybe turn around so you don’t see” (gotta love her!) and the cashier AGAIN said “it’s not allowed”. I paid $8.99 for my pistachios. Ridiculous that you need a card to get deals in the first place with technology these days however, never have I needed it at Tops. Either the cashier uses theirs or another customer offers. Now they alienated not only me but another kind lady as customers. I know Tops won’t care to lose me as a customer but, still. Thanks to Rachel the cashier for sticking to the rules.

Allie Cat

Jul 7, 2022

I went in to return two food items that I did not use or need as there was extra provided for the event that I attended two days prior. I walked up to Customer Service where 3 women stood. One woman with bleached blonde hair, explains her behavior, stopped talking and looked at me and then looked back to the obese woman that was in the chair with her back facing towards customers. The obese woman never looked at me. Both of those woman ignored me. The third woman was younger than the other two and welcomed me to her station. As I approached, the blonde and obese lady stopped gossiping and looked at me as I was speaking with the one cashier who helped me. I explained to her that I was returning the unopened product. She seemed fine with it. She then had a question for the obese woman and that woman finally got up from the seat and began to ask a bunch of seemingly pointless follow up questions as if she was suspicious about my initial purchase and return. It made me feel uncomfortable and even more so when they were whispering. I was fed up and asked what the issue was and the younger woman said there wasn’t an issue. So, shut the hell up and process the return! How all of a sudden do these other gossiping “workers” have an interest in the transaction? It was ridiculous. I will not shop there ever! I’ll starve before I step in there.

Rich Northrop

May 17, 2022

Coolers and freezers aren’t up to par. I have been consistently disappointed with Tops, no wonder they do poorly in the market and need to close stores. I have bought cheese curds then to notice there was considerable condensation in the package and some of the cheese was off colored and soggy, threw it out. Other spreadable cheese was melted and soggy and stuck to the foil (sign that they were warm for too long then re-cooled) which never happens when I got them at wegmans. Threw them out, another waste of money. I’ve bought the fully cooked Tyson chicken breast to have for lunch at work- I open the package and there is INSANE amount of freezer burn, and all the chicken was caked in snowy ice. This has never happened to me at another store. I was originally going to let this stuff go but after another thing I got from there was inedible I couldn’t take it anymore. Get your groceries elsewhere folks. This place is a joke even their “deals” are a joke, buy one get one, but the item is literally double the price as other stores already, you might save 50 cents. Outdated, unorganized, poorly worked stores. New update: Downgraded from 2 stars to 1 star. I forgot my debit card at home so wanted to grab something for lunch today- I figured no big deal, I’ll pay digitally. It’s on my phone. They DON'T accept iPhone or digital payments. It’s 2020 Tops. Wasn’t sure if you knew. This place is a joke and cannot wait until they go under. Go literally anywhere else and you'll have a better experience. Wegmans, Aldi, Walmart, a gas station, hunting for your food with a bow and arrow. Update: 5/17/22 - have seen multiple packages of hot dogs that are discolored and bad. Not a fluke package I’ve seen it many times on many different days months apart. Their coolers or storage are bad. I’ve never seen this at any other store. Works need to PULL these off the shelves before people get SICK. Store is stuck in the early 1990's, their equipment and freezers, and dated coupons, people writing checks and checkout taking forever.

arvin Itwaru

Apr 3, 2022

First off place is clean. That's where it ends..can yall go to seasonings aisle. Hello chicken rotisserie guy. Grab anything dang. Blaind 🐔. Choke a 🐎. Am from the south. They robbing yall. Too expensive. It's grocery not gold. Shhhss

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Questions & Answers

When are they going to stop closing at 10 and stay open till regular hours?? They didn't even have a sign up for being closed at 10 something last time I walked there..

Wes Viverette | Jan 21, 2021
Elizabeth Bastian | Jan 22, 2021

I have no idea! You can always give them a call!

Do you have the turkeys breaststroke that are frozen and put in oven frozen to bake

Maryjane DeVinny | Dec 24, 2021
A HJ | Dec 25, 2021

They have turkey whole not sure about just the turkey breast.

Does this location offer a citizens bank branch or is it just an ATM

Angelo Cilino | Mar 27, 2021
Vini Falciano | Mar 28, 2021

There's an entire, separate building in the same plaza/parking lot which houses a full Citizens branch.

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what day and time for senior discount

Linda Gordon | Jan 21, 2021
Karen Grasso | Jan 22, 2021

Tuesday and Thursday from 6-730am

How much is a six pack of Schweppes ginger ale?

Amy Emery | Jan 22, 2020
Rona Wagner | Jan 23, 2020

Might want to call Tops and ask the price of an item. Sometimes items are on sale and they would be able to give you that information as well.

Does stops carry Golden. Gormet cheese balls ?

Ralph Meleo | Jan 22, 2019
Cindy McKeraghan | Jan 23, 2019

Sorry I never checked for them

In Victor/Rochester area where are the Gas locations

Connie Langdon | Jan 22, 2019
Steve Moore | Jan 23, 2019

Jefferson rd east of 390. Walworth village on 441.

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What times does the customer service desk close

Brittbrat Lucas | Jan 22, 2019
Corey Duemmel | Jan 23, 2019

I believe 8pm

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Is this tops closed now

Richard R | Jan 22, 2019
Kevin Finnigan | Jan 23, 2019

No. The Tops on Route 31 in Perinton closed as of yesterday.

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what are this week's special sales?

Marion Mancini | Jan 22, 2019
Cheryl Feder | Jan 23, 2019

You can view the weekly add online. There are too many sales to list! The super coupons are tops cereals .99, tops bacon 3.49, egglands best lg eggs 1.49, tops 64oz OJ 1.49, tops butter 2.69, 4pk bakery muffins 2.99, tops 20ct single serve coffee 5.88, Folgers coffee 5.99 and a few for valentines , and 4.00 off xlg shrimp.

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Are you open on Christmas ?

Linda Brambley | Jan 22, 2018
borra M | Jan 23, 2018

No

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